Relationship Banker Operations Specialist

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Thank you for visiting HarborOne Bank Careers. We are always looking for talented individuals to join our growing team. Whether you're ready to apply or still waiting for the perfect opportunity, you've come to the right place.

The Relationship Banker Operations Specialist will ensure the day-to-day banking center operations are completed effectively, efficiently, accurately, and are compliant with the Bank's policies, procedures and objectives. This position requires a strong knowledge of the various regulations and banking laws to ensure adherence. This role also serves as the security, technology, and operations liaison for the banking center.

This cross-functional team member is empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from greeting through fulfillment. A thorough knowledge of the Bank's products, services, and digital capabilities will be required to provide suitable recommendations to customers.

Who We Are

For over a century, HarborOne has remained steadfast in its mission: total commitment to our customers, our communities, and our colleagues. Founded in 1917 to meet the evolving financial needs of local communities, we continue to honor that legacy by empowering and strengthening the neighborhoods where our customers and employees live and work.

With 30 branches across southeastern Massachusetts and Rhode Island, along with two commercial lending offices in Boston and Providence, HarborOne is dedicated to providing exceptional banking services and building lasting relationships. Our corporate values—accountability, integrity, respect, trust, and teamwork—are at the heart of everything we do. They guide how we manage our business and ensure we consistently deliver value to our customers.

At HarborOne, we believe in the power of opportunity. We offer our employees a fulfilling career with endless potential to learn, grow, and make a meaningful impact. More than just a workplace, we are a community dedicated to making a positive difference in the lives of those we serve.

What You'll Do

Banking Center Operations

• Ensure compliance of all policies, procedures and regulatory requirements.

• Train and enforce all banking center security procedures

• Respond to after-hours alarm calls

• Manage monthly Quality Control Reporting for the Banking center

• Follow-up on RDI, mis-managed accounts, and missing documents through resolution

• Manage overall cash needs of the Banking center via CETO

• In collaboration with the Banking center Manager, coordinates activities to promote teamwork and engagement with staff members

• Works collaboratively with external departments, including department managers to resolve internal and external issues

• As required, administrate and manage all aspects of Safe Deposit Box Management

• In the absence of the Banking center Manager, may be required to take on additional responsibility to actively run the business

Customer Experience

• Empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfillment.

• Continually exceeds customer service standards and expectations of the banking center model including memorable greetings, active lobby management, technology on-boarding, and building loyal relationships

• Educate and engages customers on additional financial solutions.

• Promote and drive high customer service standards to achieve high levels of customer satisfaction

• Be the face of HarborOne Bank by presenting a professional, friendly and helpful appearance with every customer interaction

• Handles complex customer issues in the absence of the Banking center Manager

Profitable Relationships

• Execute routines to create accountability

• Independently facilitates and handles complex conversations on all business needs and guides customers to improve their overall financial well-being

• Open new accounts and perform transactions as needed

• Acquire low-cost core relationships in consumer and business categories

• Achieve success in all goal categories as assigned

Job Knowledge and Problem Solving

• Leverage problem solving and strong communication skills to resolve customer issues as quickly and efficiently as possible while focusing on deepening customer relationships

• Possesses advanced understanding of financial services, HarborOne products, policies, and procedure and serves as a decision maker

Required Skills:

• High school diploma or general education degree (GED).

• 5-6 years relevant experience and/or training with requisite competencies.

• Proven ability to consistently demonstrate commitment to creating an exceptional customer experience.

• Demonstrated enthusiasm with established verbal communication skills to engage customers and encourage meaningful conversations.

• Must be able to pro-actively engage customers in conversations to identify opportunities, broaden relationships and provide solutions.

• Ability to respond to present needs as well as anticipate future needs of clients and service accordingly.

• Ability to multi-task and master competencies in all areas of financial advice including managing money, borrowing money, and investing money.

• Must be able to self-manage, work independently, and be flexible.

• Maintain technical and operational proficiency in all aspects of customer engagement including account opening, loan applications, servicing, small business, new technologies, and on-boarding.

• Must be able to work in a team environment and contribute as an individual - demonstrating the ability to support others in the achievement of common goals, as well as self-managing to individual expectations.

• Prior track record of successful attainment of goals in customer experience and/or business development in prior roles and work experiences.

Desired Skills:

• Bachelor's degree from a four-year college or university.

• Prior experience working in a fast-paced sales, retail, hospitality, or banking environment is beneficial.

Compensation:

The base pay range for this position is $25.84 - $34.00 an hour and is eligible for incentive compensation. Offers will be determined based on job-related knowledge, skills, experience, and location.

Benefits:

At HarborOne, we value our employees and are committed to supporting their well-being both inside and outside of work. Our comprehensive benefits package is designed to help you thrive personally and professionally. Depending on your role, you may be eligible for:

• Paid vacation and sick time to support work-life balance

• Medical, Dental, and Vision insurance for you and your family

• Health Reimbursement Account (HRA) and Health Savings Account (HSA) options

• Healthcare Flexible Spending plans to cover medical expenses

• 401(k) plan with company contributions to help you save for the future

• Employee Stock Ownership Plan (ESOP) to invest in the company's success

• Dependent Care Flexible Spending with a company contribution to support you and your family's needs

• Company-paid Basic Life and Disability Insurance for added peace of mind

• Tuition reimbursement and tuition assistance programs to support your educational and career growth

Join HarborOne and take advantage of a benefits package that helps you achieve your personal and professional goals while making a difference in the communities we serve.

We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State or Local status unrelated to the performance of the work involved.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View phone number on us.fitly.work for assistance.

HarborOne Bank does not accept unsolicited resumes from recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People Team.