Optical Sales Associate - Baraboo, Wisconsin

Eyewear Specialist

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities as well as a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off. On the job training provided, no experience necessary!

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Duties and Responsibilities:

Customer Service

Provide excellent customer and patient service according to company and Optical Center standards

Analyze patient eyewear needs

Recommend specific lenses, lens coatings and frames to satisfy patient needs

Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

Order and dispense eyewear accurately and professionally

Assist patients with proper frame repairs and adjustments

Show patients how to insert, remove and care for their contact lenses

Assist Optometrist with case histories and screenings

Business and Operational Standards

Maintain a complete knowledge of third-party plans and claims

Explain promotions and special lens offerings to patients and customers

Balance accounts

Prepare work orders containing specific instructions for Optical Lab

Process medical billing information

Ensure proper merchandising of frame inventory

Minimum Knowledge, Experience & Skills Requirements:

High School Graduate or equivalent

Maintain license as required by state

To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

Previous experience in an office and/or optical dispensing is preferred

Able to handle multiple customer interactions/phone calls at a time

Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Ability to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Able to operate a cash register, various optical equipment and tools

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.