Field Service Coordinator

Field Service Coordinator

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

POSITION SUMMARY

The Field Service Coordinator is responsible for planning, coordinating, and supporting all field service activities related to the installation, troubleshooting, warranty work, repairs, and punch list resolution of medium voltage switchgear and related electrical equipment. This role reports to the Quality Manager and serves as the primary liaison between customers, field technicians, project managers, job site leaders, and internal departments to ensure field work is executed safely, efficiently, and in accordance with customer requirements and company standards.

WHAT YOU WILL EXPERIENCE IN THIS POSITION

• Coordinate field service activities for switchgear installation, testing, warranty work, repairs, retrofits, and punch list completion.
• Serve as a point of contact for customers, contractors, job site supervisors, and service personnel.
• Schedule and dispatch field service technicians based on project requirements, skill sets, and geographic location.
• Develop and maintain field service schedules to ensure customer commitments and project milestones are achieved.
• Monitor project status and communicate schedule changes, delays, and progress updates to stakeholders.
• Work with customers to understand service issues, equipment concerns, and operational challenges.
• Coordinate troubleshooting efforts when equipment or installation issues arise.
• Assist in developing and implementing corrective and preventive actions to resolve customer issues.
• Identify parts, consumables, and special materials required for field service activities.
• Coordinate with purchasing, inventory, production, and logistics teams to ensure materials are available when needed.
• Ensure replacement parts, warranty components, and installation materials are shipped to technicians or customer locations according to project schedules.
• Coordinate rental equipment required for field service projects, including lifts, cranes, testing equipment, generators, tooling, and specialty equipment.
• Monitor equipment usage and rental costs to support efficient project execution.
• Ensure all field technicians have the required safety training, certifications, and qualifications prior to site assignment.
• Verify compliance with OSHA regulations, company safety policies, customer-specific safety requirements, and site-specific safety plans.
• Support incident investigations and corrective actions when required.
• Promote a culture of safety and continuous improvement throughout field operations.
• Maintain accurate records of service calls, technician reports, warranty claims, corrective actions, and project documentation.
• Track and communicate service metrics, project status, and customer issues.
• Ensure service records are completed accurately and stored in company systems.

YOU HAVE

• Associate degree in Engineering Technology, Business, Project Management, Electrical Technology, or a related field preferred.
• Minimum of 3-5 years of experience in field service coordination, project coordination, electrical equipment manufacturing, power distribution equipment, or related industries preferred.
• Knowledge of medium voltage switchgear, electrical distribution systems, power systems, or industrial electrical equipment preferred.
• Experience coordinating field technicians, contractors, or service personnel.
• Understanding of or ability to learn warranty processes, troubleshooting, and root cause analysis methodologies.
• Knowledge of OSHA requirements and industrial safety practices.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams
• Strong customer service and relationship management skills.
• Strong organizational and time management skills.
• Effective problem-solving and decision-making abilities.
• Ability to work collaboratively across departments and with external customers.
• Ability to interpret technical documentation, drawings, and service reports.
• Ability to travel occasionally to customer sites as needed.
• Ability to access industrial, utility, and construction environments.
• Ability to wear required PPE and comply with customer site requirements.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• Commitment to strengthen communities where our employees live and work
• Core values that shape our culture and drive us to deliver the best for our employees and our customers.
• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.