Resident Manager

Position Summary The Resident Manager is responsible for the day-to-day operation, safety, and oversight of a Clean and Sober Housing Program serving individuals recovering from substance use and co-occurring mental health disorders. The Resident Manager fosters a safe, respectful, recovery-oriented living environment that promotes accountability, personal responsibility, and healthy independent living. The Resident Manager ensures residents comply with house rules, program expectations, and applicable policies while supporting their recovery through encouragement, structure, and collaboration with treatment providers and community partners. This position serves as the primary on-site representative of the program and plays a vital role in maintaining a therapeutic and recovery-focused culture. The RRC Manager will ensure compliance with all CARF standards, Federal and State regulations including the confidentiality of clients and client records. Program Oversight Provide daily oversight of all assigned clean and sober housing units. Maintain a safe, supportive, and recovery-focused living environment. Ensure compliance with all house rules and program expectations. Conduct resident orientations and review house policies upon admission. Promote positive peer interactions and conflict resolution. Monitor resident participation in required recovery activities. Conduct regular room inspections to ensure cleanliness and safety. Ensure proper care and maintenance of program property. Coordinate resident move-ins, transfers, and discharges. Resident Support Build professional, respectful relationships with residents. Encourage personal responsibility and healthy decision-making. Provide guidance regarding independent living skills. Assist residents with problem-solving while maintaining appropriate professional boundaries. Encourage participation in treatment, recovery meetings, employment, education, and other recovery-supportive activities. Observe behavioral changes and report concerns promptly. Compliance and Reporting Maintain accurate documentation of resident activities, incidents, and program compliance. Complete daily shift logs and required documentation. Document rule violations, behavioral concerns, and corrective actions. Immediately report emergencies or significant incidents to the Director of Adult Services. Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, and agency policies. Participate in audits, inspections, and quality improvement activities. Community Engagement Act as the primary representative of the facility, maintaining positive relationships with neighbors and external stakeholders. Promote community awareness and understanding of the program’s mission and impact. Address residents and community concerns with professionalism and transparency. Safety and Security Conduct scheduled and random facility safety checks. Ensure residents comply with curfews and visitor policies. Monitor resident accountability through sign-in/sign-out procedures. Respond appropriately to emergencies, medical concerns, behavioral crises, and safety issues. Coordinate emergency response when necessary. Maintain emergency supplies and safety equipment. Ensure fire safety procedures and evacuation plans remain current. Drug and Alcohol-Free Environment Maintain a zero-tolerance environment for alcohol and illicit drug use. Assist with random drug and alcohol screening as required. Monitor for signs of relapse or substance use. Report suspected violations immediately according to agency policy. Participate in intervention procedures when appropriate. Facility Operations Monitor inventory of household supplies. Coordinate maintenance requests and repairs. Report safety hazards promptly. Ensure common areas remain clean and organized. Minimum Qualifications A four-year degree in a social or behavioral science program from an accredited college or university. At least two years of work experience in a related field. A minimum of two years in a supervisory position. Substitution Clause: In lieu of academic education, six years of work experience in a related field may be substituted, provided two of those years are in a supervisory role. Collaboration Work closely with counselors, case managers, peer recovery specialists, probation/parole officers, and community partners. Attend staff meetings, trainings, and supervision. Participate in treatment team meetings when requested. Communicate resident progress and concerns in a timely and professional manner. Minimum Qualifications Education High School Diploma or GED required. Associate or bachelor’s degree in human services, Psychology, Social Work, Criminal Justice, Behavioral Health, or a related field preferred. Experience Minimum of two years working with individuals impacted by substance use disorders, mental illness, homelessness, criminal justice involvement, or related populations preferred. Experience or knowledgeable about residential treatment, recovery housing, case management, behavioral health, or supportive housing preferred. Experience with crisis intervention is highly desirable. Preferred Qualifications Certified Peer Recovery Specialist (where applicable) Certified Substance Abuse Counselor (CSAC) CPR/First Aid Certification Nonviolent Crisis Intervention Training Narcan (Naloxone) Administration Training Knowledge Working knowledge of: Substance Use Disorders Recovery principles Harm reduction and relapse prevention Co-occurring mental health disorders Trauma-informed care Motivational interviewing principles Recovery-oriented systems of care Community resources Professional ethics and confidentiality HIPAA and 42 CFR Part 2 Skills and Abilities Build rapport while maintaining professional boundaries. Exercise sound judgment under pressure. De-escalate conflict effectively. Communicate respectfully with diverse populations. Maintain accurate documentation. Work independently with minimal supervision. Organize multiple priorities simultaneously. Respond appropriately during emergencies. Demonstrate patience, empathy, and consistency. Maintain confidentiality. Use Microsoft Office, email, electronic health records, and basic computer systems. Physical Demands The employee must regularly: Walk through the clean and sober facilities. Climb stairs when applicable. Stand for extended periods. Bend, kneel, stoop, crouch, and reach. Perform light housekeeping inspections. Operate office equipment and computers. Drive agency or personal vehicles when required. Light physical effort (lift/carry up to 10 pounds); occasionally lifts supplies/equipment. Occasional standing/walking/driving. May be exposed to infectious and contagious diseases. May perform emergency care. Mental and Emotional Demands The employee must be able to: Remain calm during crises. Exercise sound judgment under stressful conditions. Manage multiple responsibilities simultaneously. Work with individuals experiencing behavioral health crises. Handle emotionally challenging situations professionally. Maintain attention to detail. Demonstrate resilience and emotional maturity. Adapt to changing priorities and schedules. Working Conditions Clean and sober/TLP housing environment. Overall management to include scheduled work hours and live-in oversight Frequent interaction with individuals in early recovery. Exposure to behavioral crises situations. Occasional travel between program sites. Core Competencies The Resident Manager is expected to demonstrate: Integrity and professionalism Compassion and respect Accountability Teamwork Cultural humility Recovery-oriented practice Effective communication Problem-solving Conflict resolution Leadership by example Dependability Flexibility Confidentiality Ethical decision-making Performance Expectations Successful performance will be demonstrated through: Consistent enforcement of house rules. Safe and orderly operation of the residence. Accurate and timely documentation. Positive resident engagement. Effective communication with treatment teams. Compliance with agency policies and regulatory requirements. Timely reporting of incidents and safety concerns. High standards of professionalism and ethical conduct. Maintenance of a clean, welcoming, and recovery-focused living environment. Support for residents' progress toward independent, substance-free living. We Offer Competitive salary and benefits package. Supportive and collaborative work environment. Opportunities for professional growth and development. Equal Opportunity Employer #J-18808-Ljbffr