Workplace Experience Ambassador 4

Job Description

Job Description

We are looking for an experienced and service-driven Workplace Experience Ambassador 4 to support a detail-oriented office environment in Arlington, Virginia. This Contract position plays a key role in creating a welcoming, well-organized experience for employees, guests, and business partners while helping ensure shared spaces are prepared and presented at a high standard. The ideal candidate brings strong front-desk judgment, event coordination ability, and a proactive approach to daily workplace support.

Responsibilities:
•Deliver a high standard of service to employees, visitors, and external guests, ensuring each interaction is handled efficiently.
•Oversee front-of-house operations by greeting arrivals, responding to questions, and directing requests to the appropriate teams or resources.
•Coordinate the preparation of meeting rooms and event spaces, including arranging furniture, signage, and necessary equipment before scheduled activities.
•Maintain accurate schedules for room reservations and event activity, keeping workplace calendars and related records current throughout the day.
•Provide hands-on support for office and facilities-related needs as business demands shift across the site.
•Monitor shared areas to help ensure workspaces remain organized, functional, and ready for use by a variety of internal groups.
•Collaborate with cross-functional teams to support workplace services that improve the overall office experience.
•Assist with hospitality-related arrangements for meetings or special events when needed.•High school diploma or equivalent required.
•8-10 years of experience in reception, concierge services, customer-facing workplace support, or a similar environment.
•Demonstrated ability to communicate clearly and professionally with individuals at all organizational levels, both verbally and in writing.
•Strong customer service background with confidence in handling front-desk responsibilities and incoming inquiries.
•Highly organized and detail-oriented, with the ability to manage multiple daily priorities accurately.
•Comfortable using computers and workplace platforms to track activities, schedules, and service requests.
•Able to work effectively with team members while representing the workplace services function in a positive manner.
•Hospitality or catering experience is preferred.