Senior SCADA Support Engineer (MICS)

Senior SCADA Support Engineer (MICS)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, South Carolina (US-SC), United States (US).

Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams.

The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.

• Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
• Act as SPOC for Incident, Change, and Problem Management processes.
• Perform root cause analysis, troubleshooting, and issue resolution.
• Lead coordination across business users, global IT teams, rollout teams & development teams.
• Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
• Gather, analyze, and document requirements for enhancements and change requests.
• Participate in and support test management, including defect tracking and validation.
• Drive execution of small orders and work packages within larger initiatives.
• Maintain documentation for risks, defects, and continuous improvement opportunities.
• Track and report license usage and system lifecycle information where applicable.
• Provide on-demand support (including occasional weekends) as required.

Qualifications

• 5+ years of experience in SCADA systems (MICS preferred).
• 3+ years of experience with MS SQL databases.
• 3+ years of experience in SCADA rollout and configuration.
• 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned).
• 7+ years of experience in L1/L2 production support environments.
• 5+ years of experience working with globally distributed teams.

Must reside in the US

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948.00-$164,476.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.