Technical Product Manager - Payments - Vice President

Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Customer Insights team within Payments Data & Analytics you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Product Manager will work on the Customer Insights team and partner closely with Payments Product, Analytics, Commercialization and Technology teams to deliver and enhance data-driven products that support Merchant Services and our clients. You will work on day-to-day product execution prioritizing analytics use cases, managing ad-hoc projects, and ensuring stakeholders (internal and external) receive timely, actionable insights. Ideal candidates are also passionate about building and scaling our next generation of AI powered features and products, with a track record of driving adoption from concept through launch and continuous improvement.

Job responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product and client backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Establish product KPIs/OKRs and analytics instrumentation to measure usage, satisfaction, and business impact; run experiments and A/B tests to improve engagement. Optimize adoption to drive desired business outcomes.
• Manage individual product modules and team workstreams to push product initiatives into the market including alternative forms of data delivery and AI capabilities
• Support achieving sales goal targets, supports commercialization by analyzing client target lists, participate in internal and external events, build and maintain competitive intelligence, and identify new data sources to keep the product relevant and differentiated.
• Collaborate proactively with cross-functional teams including engineering, design, sales, and marketing to ensure seamless product delivery and client satisfaction
• Champion customer-centric design and feedback loops, leveraging insights to continuously refine and enhance product offerings
• Drive the adoption of innovative technologies, including AI and advanced analytics, to differentiate products and create new revenue streams
• Lead stakeholder communications, providing clear updates on product progress, challenges, and opportunities to executive leadership

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Technical expertise and experience in data analytics (e.g., SQL or Python) candidate needs to have the ability to analyze data to make decisions
• Familiarity with AI/ML concepts (supervised/unsupervised learning, evaluation metrics, drift, explainability) and translating them into product features and controls
• Management consulting skillset (problem solving, impact orientation, business understanding, program management, executive presence, top down communication, presentation skills)
• Demonstrate strong business acumen and the ability to translate complex data insights into actionable product strategies
• Exhibit leadership in driving cross-team collaboration and fostering a culture of innovation and continuous improvement
• Apply rigorous prioritization skills to balance competing demands and maximize product impact
• Utilize exceptional project management abilities to deliver products on time and within budget
• Display a results-oriented mindset, consistently achieving ambitious goals and driving measurable business outcomes

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor's degree in a quantitative, technical, or business discipline, Masters in math, statistics, analytics or Business is preferred
• Experience in the payments industry and/or fintech or technology-enabled industries is a plus
• Experience in creating solutions leveraging AI and fluency with the different AI models (OpenAI, Anthropic, Google)
• Excellent communication skills with the ability to articulate complex technical topics to non-technical audiences and build consensus across diverse stakeholders
• Possess a proven track record of launching and scaling data-driven products in a commercial environment
• Show adaptability and resilience in a fast-paced, evolving market landscape

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.