Sales General Manager

Sales General ManagerAs a Sales General Manager, you will lead the charge in delivering outstanding customer experience while maximizing sales performance across your store. You'll bring together your operational expertise, leadership capability, and drive for results to manage a team, develop strategy, and ensure performance in a fast-paced RV retail environment. This role blends sales leadership with business acumen and is perfect for a motivated leader passionate about mentoring others and driving growth.Key ObjectivesCustomer Experience: Champion a culture of hospitality and service excellence by regularly reviewing customer feedback, improving processes, and celebrating winsSales Strategy & Execution: Develop and implement innovative sales strategies to exceed revenue targets and increase profit marginsPeople Leadership: Inspire, coach, and develop a high-performing sales team with a focus on individual growth and team successCross-Departmental Collaboration: Work closely with operations, finance, and inventory to optimize processes and unit availabilityPerformance Analysis: Regularly review sales metrics and performance dashboards to identify wins, gaps, and strategic opportunitiesEvent & Campaign Leadership: Lead community outreach, store events, and local marketing campaigns to drive traffic and engagementBudgeting & Planning: Manage department budget and forecasting to support store-wide profitability and efficiency goalsResponsibilitiesMonitor customer service feedback and implement changes to maintain a high level of customer satisfactionDrive strategic sales initiatives to achieve store goals and maintain competitive edgeCollaborate with inventory and operations teams to ensure unit availability and lot readinessCoach and mentor sales team members through regular feedback, training, and performance planUse data to forecast sales trends, adjust strategy, and report results to senior leadershipPromote and participate in local events, partnerships, and marketing opportunities to increase store visibility and reputationContribute to company culture and team cohesion through recognition, communication, and accountabilityCompetencies and SkillsProven experience as a Sales Manager, GSM, or similar leadership role in a performance-based environmentA track record of leading and motivating sales teams to exceed revenue and customer satisfaction goalsStrong verbal and written communication, coaching, and negotiation skillKnowledge of RV products and industry trends is preferred, but not requiredBusiness acumen including budgeting, forecasting, and operational planningExcellent organizational and multitasking abilityPassion for mentoring others and building strong team cultureExpected ResultsCustomer Experience: Maintain a Net Promoter Score of 70%+ and customer satisfaction rating of 90%+Sales Performance: Achieve and exceed revenue targets for both retail and finance productsTeam Development: Maintain high employee retention and produce promotable team membersEfficiency & Profitability: Optimize unit turns and margin through strategic pricing, inventory alignment, and team executionWho We AreBish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.PerksComprehensive benefits package including medical, vision, dental, and other supplemental coverages401K matchingEmployee discountsCompany-paid life insuranceGym membership reimbursementOpportunities for advancementRV Borrowing ProgramIncredible Team CultureWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.