Retail Sales Representative

Summary This position is responsible for working with customers directly in person and on the phone, answering their questions, and assisting them with finding the right heavy duty truck part to meet their needs. Main Duties and Responsibilities Greets all walk‑in/phone customers, providing excellent customer service. Gathers customer and/or product information to determine customer needs. Recommends, advises, and assists customers with products based on their needs. Processes sales and other transactions, as needed. Demonstrates products to customers, explaining technical product/service information. Keeps up with all new product development and any changes to relay to customers. Answers customer questions as they arise. Monitors and cleans work areas as required. Arranges services and/or delivery of goods, notifying warehouse/delivery/shop personnel as needed. Provides 2nd mile customer service standards in every customer interaction. Performs other duties as assigned. Job Requirements High school diploma or GED equivalent required; further education/experience in sales preferred. Previous sales experience a plus; the company will train the right person. Strong listening and verbal communication skills. Positive attitude with a focus on customer service excellence in a fast‑paced work environment. Ability to multi‑task, manage time effectively, and prioritize tasks. Willingness to learn about the products sold, customer service policies, procedures, and the trucking industry. Detail‑oriented, focused, driven, and a self‑starter. Proficient in MS Office, especially Excel and Outlook; keyboarding skills required. Shift Full time: Tuesday‑Friday 8 am–5 pm; Saturday 9 am–3 pm, alternating. Benefits Medical, dental, and vision insurance. 401(k) plan with 4 % employer matching upon meeting eligibility requirements. Employer‑paid life insurance. Voluntary benefits: supplemental life, cancer, accident, etc. Paid time off and six paid holidays. Working Conditions Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Subject to heat/cold conditions when assisting customers with order delivery. Moderate use of hands and arms may be required. May be required to lift up to 50 lb. #J-18808-Ljbffr