Store Manager

The Store Manager Leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. Provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. What You’ll Get Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k. Includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through paid time off (PTO) programs, company holidays, and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you’ll need to be successful. Health, wealth and life offerings at What You’ll Do Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO (Check‑In, Check‑Out) procedures, providing high levels of customer service, staffing and scheduling, and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re‑training and coaching that all technicians are performing quality installs or repairs on every job. Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required record‑keeping – occasionally collaborating with marketing associates to ensure the right materials are properly displayed. Provide world class customer service by responding quickly to client complaints/warranty issues. All other duties as assigned. What You’ll Need High School Diploma/GED/Equivalent or 5‑7 years of leadership/supervisory experience (preferred). Valid state‑issued driver’s license required. 3+ years of leadership experience with an innovative approach toward incentivizing performance. 3‑5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Present a professional appearance and wear personal protective equipment. Physical Requirements Lifting and carrying up to 35 lbs. for short periods. Working at elevated heights. Remaining on your feet for extended periods. #J-18808-Ljbffr