Customer Service Associate

Who we are

Columbia Ancillary Services is a patient-centered healthcare organization dedicated to delivering high-quality ancillary and clinical services across our communities owned by JDK Management Company.

Founded in 1982, JDK has grown into a family-owned, diversified, multi-unit operator with businesses spanning restaurants, hotels, and medical services across six states.

We are a people-first organization guided by three core values: Hungry, Humble, and Smart . Our mission is simple: to take care of people. That starts with how we take care of our own team.

This Customer Service Representative role is being offered as Part-Time.

What youll d o

• Represent the company professionally and courteously in all interactions with clients and patients.
• Route telephone calls to the appropriate department or individual.
• Establish and maintain client records.
• Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and client/patients for all products and services delivered; maintain accurate billing records.
• Communicate client information necessary to schedule home medical equipment services.
• Determine correct resolution to client complaints; take corrective action, and monitor results.
• Prepare and secure Certificates of Medical Necessity (CMNs).

What you'll need

• One year of experience in Home Medical (HME) Customer Service preferred.
• Insurance reimbursement knowledge and health insurance billing experience preferred.
• Effective interpersonal, time management, and organizational skills.
• Strong communication skills in speaking and writing.
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to recognize and direct information to the appropriate health care provider.
• Computer skills that include word processing and efficient use of the internet and e-mail.

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

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