PRODUCTION SUPPORT REPRESENTATIVE

Job Description

Job Description

JOB SUMMARY

The Production Support Representative works in a control-room environment and serves as the initial point of contact when production machinery is down. This role gathers accurate information, dispatches the appropriate personnel, and supports efforts to minimize downtime in a manufacturing environment. The representative analyzes collected data to identify trends and patterns, communicates downtime information to leadership, and completes follow-up activities. The role is also cross trained as a Crib Attendant to assist customers with locating and disbursing parts in the crib.

Days/Hours: Sunday–Thursday, 10:30 PM–7:00 AM (overnight/third shift)

ESSENTIAL JOB FUNCTIONS

• Performs duties without supervision following established procedures and deadlines.
• Qualified to operate necessary systems to perform job functions (i.e. MS Office, SharePoint, Maximo). Training provided.
• First point of contact for machine operator when production has stopped.
• Receives inbound radio calls, enters critical information into emergency work order database with accuracy and detail.
• Places outbound radio calls to relay information such as machine down status, communicates with Maintenance regarding dispatched trades to appropriate locations.
• Follows up with Maintenance to collect any root cause and countermeasure information they can provide. Must be inquisitive and proactive to collect necessary information.
• Understands how to interpret data and pareto charts in Power BI format.
• When required, issues MRO materials, maintains inventory accuracy, supports customer with material needs, and keeps the crib organized and properly stocked.
• Works with urgency when required.
• Other tasks/duties as required.

WORK EXPERIENCE REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS

• Excellent communication skills, both verbal and in writing.
• Excellent clerical and organizational skills.
• Ability to read and interpret operating and planning documents, forms, requisitions, safety rules, operating and procedure manuals.
• Ability to solve practical problems without direction from supervisor or teammates.
• Reliable to answer phone calls without fail.
• Fast typing with experience in data entry.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to relay information accurately in a fast-paced environment.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand, walk, and reach with hands and arms.  The employee is occasionally required to climb, balance, stoop, 

MINIMUM REQUIREMENTS

• Associates degree or equivalent training in specialized area with a minimum 2 to 3 years of progressive work related experience.
• Client interface skills, knowledge of manufacturing, purchasing, materials and inventory management required.
• Must have knowledge of Word, Excel, PowerPoint, Outlook and Windows.

BENEFIT INFORMATION

• The position offers an attractive benefit package that includes medical insurance (Blue Cross Blue Shield PPO, HMO and Health Savings plan options available), dental coverage, vision coverage, life insurance, short-term disability, and long-term disability plans on the first of the month following the date of hire. Paid time off and 401K plan offered upon reaching eligibility.  

EEOC STATEMENT

• Ideal Setech, LLC is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons with Disabilities Act and the Federal Americans with Disabilities Act, an employer has a legal obligation to accommodate an employee’s or job applicant’s disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.