Move In Coordinator

Move-In Coordinator

The Move-In Coordinator is responsible for ensuring a smooth transition for new residents into the community. They have in-depth knowledge of the property's products and services, enabling them to represent the community effectively and accurately to referral sources and potential clients. They foster relationships with residents, families, community partners, and local organizations to promote the senior living community and ensure a thriving, supportive environment. The ideal candidate is a dynamic, empathetic, and detail-oriented professional passionate about improving the lives of seniors. We welcome candidates from the retirement living, hotel, and real estate industries.

Key responsibilities include assisting the Community Relations Director in implementing plans to acquire and manage leads and increase census, qualifying prospects, converting qualified prospects to tours, and converting tours to deposits utilizing the sales process. They handle all inbound telephone, walk-in, and mail inquiries, offer community tours, share marketing materials with prospective residents and their families, assist in preparing routine and special sales and marketing reports, follow up with all potential residents, referral sources, or interested parties, assist with preparing all required sales reports and sales activity boards, assist with preparing and processing all required information for a successful move-in, aid residents and their family members with the adjustment to the facility during and after move-in, maintain the community's Customer Relationship Management software (CRM), Yardi, accurately and promptly, establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction, understand the community's care regulations to ensure proper placement and education for prospects, and assist with the setting up and tearing down of special events.

Candidate qualifications include a high school diploma, a bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education. At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred. Proven success in achieving sales goals and quotas, a positive team player mentality and passion for serving seniors, ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed, knowledge of various computer systems, particularly Excel, Word, and Outlook, experience with Yardi or similar CRM software preferred, and a valid driver's license.