IT Manager

Job Description

Job Description

IT MANAGER

Job Description:

Technology Leader Companies · Lancaster, PA

Company Overview:

Technology Leader Companies is a Lancaster, Pennsylvania-based professional services organization operating through three specialized subsidiaries: Business Consulting Leader, Presales Leader, and Product Marketing Leader (operating in market as Full Stack Marketing). Business Consulting Leader provides Acumatica ERP implementation and optimization consulting; Presales Leader provides subscription-based presales support; and Product Marketing Leader/Full Stack Marketing provides outsourced marketing services — all primarily serving Acumatica resellers, VARs, and ISVs.

Position Summary:

Technology Leader Companies is hiring a full-time IT Manager to bring in-house ownership of the infrastructure, security, and technology support currently handled on an ad hoc basis internally. This is a hands-on, full-ownership role: the IT Manager will manage our server environment, administer our core productivity and security platforms, support end users, and build out the security and operational practices (backup/DR, patch management, endpoint protection, awareness training) we don't yet have in place.

Key Responsibilities:

Server & Infrastructure Management:

• Own day-to-day management of our 6 Windows Server / SQL Server instances (currently hosted with Liquid Web), including our production. Acumatica environment and separate demo/sandbox environments.
• Establish and maintain a patch management cadence for OS and SQL Server updates.
• Design and maintain backup and disaster recovery procedures, with defined recovery time/point objectives (RTO/RPO) at minimum for production systems.
• Own SSL/TLS certificate lifecycle management across all company domains and servers (currently issued through GoDaddy and renewed manually) — eliminate reliance on manual renewal.
• Evaluate and recommend hosting strategy (continue with current provider vs. alternatives) as the environment grows.

ERP Administration and Management:

• Operate as our Acumatica System Administrator to support internal IT projects, upgrades, etc.
• Help generate reports, dashboards, and integrations as requested by the leadership team.

Productivity & Identity Platform Administration:

• Administer Microsoft 365 and Google Workspace: user provisioning/deprovisioning, security configuration, MFA/conditional access enforcement.
• Periodically review license utilization and recommend consolidation opportunities across our dual Microsoft/Google environment.

Security & Endpoint Management:

• Deploy and manage business-grade endpoint protection (antivirus/anti-malware) and VPN across all company devices.
• Administer enterprise password management across the organization.
• Build and maintain a cybersecurity awareness training program for all staff
• Evaluate and, subject to budget approval, implement endpoint detection & response (EDR/XDR) and/or outsourced SOC monitoring.

AI & Productivity Tooling:

• Administer business-tier AI tooling subscriptions including license provisioning and usage governance.
• Evaluate new AI/productivity tools as requested by leadership and manage the resulting vendor relationships.

Help Desk & Vendor Management:

• Serve as the primary point of contact for internal IT support requests; establish a lightweight ticketing process and informal response-time targets.
• Own relationships with technology vendors (hosting, SaaS subscriptions, hardware suppliers) including renewals, negotiations, and invoice review.
• Maintain an accurate inventory of company software licenses, hardware assets, and vendor contracts.

Required Qualifications:

• 3+ years of hands-on experience administering Windows Server and Microsoft SQL Server environments.
• Demonstrated experience administering Microsoft 365 and/or Google Workspace at the tenant/admin level.
• Working knowledge of endpoint security tools (antivirus/EDR), VPN technologies, and password management platforms.
• Practical understanding of backup/disaster recovery design and patch management practices.
• Comfortable being the sole in-house IT resource — strong troubleshooting skills and ability to prioritize independently.
• Clear, professional communication skills for supporting non-technical end users.

Preferred Qualifications:

• Experience with Acumatica or another mid-market ERP platform.
• Experience managing SSL/TLS certificates and domain administration (e.g., GoDaddy).
• Security certification (e.g., CompTIA Security+, CySA+) or willingness to obtain one.
• Prior experience at a managed service provider (MSP) or as a sole IT generalist for a small/mid-size company.
• Familiarity with AI productivity tools (Claude, ChatGPT, Fathom, etc.) and associated data governance considerations.

Success Metrics (First-Year):

• Documented, tested backup/DR plan in place for all production systems.
• Fleet-wide endpoint protection and VPN deployed.
• Zero SSL certificate lapses; automated renewal/alerting process in place.
• Cybersecurity awareness training program launched company-wide.
• Documented patch management cadence with tracked compliance rate.