Desktop Support Specialist
SISL Global
Responsibilities Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Excellent at troubleshooting break/fix issues of Windows and Mac computers. Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN. Collaborate with IT team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and inspections to ensure optimal performance of equipment. Build and maintain strong relationships with end users and ensure user satisfaction. Qualifications Associate’s or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience. 2+ years of experience in a desktop support or similar role. Strong knowledge of Windows and Mac operating systems. Proficiency with Microsoft Office Suite and other common software applications. Experience with Active Directory, group policies, and user account management. Familiarity with remote desktop tools and support software. Excellent problem‑solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr SISL Global
$27.84 - $34 per hour
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$62k - $75k
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$18 - $23 per hour
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$14 per hour
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$30 - $32 per hour
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$15 per hour
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$865 - $1,195 per week
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A logistics company is seeking a Transportation Support Coordinator to assist with driver communication and load coordination from home. Ideal candidates enjoy problem-solving and multitasking under pressure. This entry-level role offers a salary range of $865-$1,195 per...Remote work- ...Inspired in Utah is seeking a Travel Customer Representative to support clients from booking to return. You will respond to inquiries, assist with bookings, changes, and cancellations, and provide destination and policy information to ensure a high level of satisfaction...Remote workFlexible hours
$865 - $1,195 per week
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$51.29k - $75.46k
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$22 per hour
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