Program Manager, Enterprise Technology Services

Program Manager, Enterprise Technology Services Sunnyvale, California, United States Software and Services Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.Apple's IS&T Enterprise Technology Services is seeking a Program Manager to lead the end-to-end strategy, design, and management of large technical programs. The ideal candidate combines exceptional analytical skills, strong business acumen, a passion for operational excellence and an aptitude for understanding technical concepts — equally comfortable diving deep into complex data and communicating executive-level insights, while leveraging agentic AI tools to improve planning, automate analytical workflows, and enhance decision-making across the organization.Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operations secure and running. The team manages identity, device security, and anti-abuse platforms — covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch, ETS owns the systems that ramp factory production — managing serial numbers, network credentials, and verified software. If you relish challenge, are passionate about building and delivering phenomenal AI products, and are excited by working with a great team in an exciting new technology space, we want to hear from you. Description Large-Scale Program Architecture: Structure and execute multi-stream, high-budget technical transformations. Apply formal consulting frameworks to map complex workflows, quantify ROI, and drive change management across global business units.Stakeholder Engagement: Act as a technical thought leader, influencing C-suite decision-making through data-driven insights and executive storytelling.Business Function Embedding: Work directly alongside business functions to deeply understand their workflows and pain points.Financial & Operational Rigor: Manage program budgets, compute resource allocations, and business case modeling with rigor and precision.Technical Troubleshooting: Drive complex technical blockers and issues during deployment, acting as a liaison between business function needs and the product engineering teams Responsibilities You should bring solid experience in systems software and project management, strong communication and leadership skills, and a track record of driving and delivering multiple complex projects simultaneously. Strong written and verbal communication is key as you drive projects forward, prioritize work, facilitate the removal of obstacles, and elevate risks. You will build strong collaborative relationships and calmly manage any associated conflicts along the way. You will be responsible for successful outcomes and delivery, driving your projects with a keen eye for important details and communicating clearly on status and risks. Minimum Qualifications 6+ years of experience in technical program management and delivery. Exceptional ability to decompose highly ambiguous, unstructured problems. Strong analysis, problem-solving, and troubleshooting skills. Experience as a technical thought leader, influencing leadership decision-making through data-driven insights and executive storytelling. Attention to detail and the ability to master new applications and technologies quickly. Ability to thrive in a collaborative and fast-paced environment, both within your team and cross-functionally. Hands-on exposure to GenAI capabilities and concepts Preferred Qualifications Experience at a top-tier management consulting firm (MBB, Big 4) or investment bank. Experience handling technical programs with regulatory impacts Experience building solutions using GenAI, with a strong understanding of LLM application architecture, vector databases, Retrieval-Augmented Generation (RAG), and evaluation frameworks. High proficiency in Python and SQL, with experience building functional applications using AI orchestration libraries (e.g., LangGraph, CrewAI, AutoGen) and integrating enterprise APIs. especially in support of a regulatory environment MBA preferred BS/MS in Computer Science, Software Engineering, or equivalent. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis. #J-18808-Ljbffr Apple Inc.