Automotive Parts Counter Person

Job Description

Job Description

The Parts Counter person sells parts to all customers, over the counter, through the shop, or on the phone. Essential Duties and Responsibilities Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts or shop materials that need immediate attention. Notifies the service advisor, body shop and the customer when special ordered parts have been received. Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Makes sure all internal requests for parts are billed on service repair orders. Receives payment from retail customers or obtains credit authorization. Ensure that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified. Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts. Sets up orders for daily shipment, delivery or pick up. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains a professional attitude with co-workers, customers, vendors. Follows federal, state and local law as well as company policy about safeguarding all information. Reports on time to work and follows schedule that is given. Follows all company policies and procedures.

Core Duties & Responsibilities:

• Provide excellent customer service to customers in the counter part department.
• Answer customers’ questions regarding parts availability, pricing, and ordering process.
• Maintain a clean and organized counter part area.
• Handle customer complaints in a timely manner and follow up with them to ensure resolution.
• Communicate with customers in person, by phone, or via email when necessary.
• Provide support to other departments as needed.
• Other duties as assigned.