Call Center Systems Analyst

Full-time

Tharu Technologies LLC

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect

Location: Remote

Job Summary

Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.

Required Skills & Experience

5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:

Genesys Cloud
Amazon Connect
IVR technologies

Experience with contact center migrations to Genesys Cloud
Experience supporting:

Conversational AI
Chatbots
Virtual assistants
Digital self-service implementations

Familiarity with contact center platforms such as:

Genesys
NICE
Amazon Connect

Understanding of AI-enabled service capabilities including:

Agent assist
Knowledge retrieval
Automation
Intelligent routing

Understanding of healthcare domain
Strong analytical, communication, and collaboration skills

Apply

Vacancy posted 3 hours ago

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