Veterinary Receptionist

Customer Service Representative

Valley Animal Hospital & Pet Resort in Huntsville, AL, is looking for a Customer Service Representative dedicated to outstanding client service and excellent patient care. Join a team that feels like family.

About Our Hospital

We've been caring for Huntsville's pets for over 30 years with excellence, empathy, and innovation. Our hospital is AAHA accredited, Fear Free certified, and a Cat Friendly Practice through AAFP. We operate out of two beautiful buildings: a full-service hospital and a brand-new cutting-edge wellness center. We also run a vibrant Dog Day Campcomplete with camper birthday parties and pool parties that bring energy and fun to the entire team.

Why You'll Love Working Here

• Growth-Focused: We foster a growth environment where your skills are appreciated and your career development is supported.
• You're a True Teammate: We value people who pitch in, lift others up, and want to be part of a collaborative care team.
• Culture Comes First: Our leadership is deeply committed to building a positive, team-first culture where everyone communicates openly and supports one another.
• Fun Meets Function: Staff meetings every other month build clarity and connection. And yeswe know how to have fun while doing serious work.

What We're Looking For

We're seeking a Customer Service Representative with:

• Minimum 2 years of experience in a customer service setting
• Understands that clear, effective communication with clients and team members is a priority
• Comfortable with handling payments, a multi-line phone system, email and other means of client reporting
• Familiarity with Avimark is a plus
• Strong willingness to maintain a clean, presentable environment
• A team-first attitude and commitment to a positive work culture

Schedule & Benefits

• Compensation: Starting at $16/hour, based on experience
• Schedule: 10-hour shifts (rotating Saturdays)
• Benefits:
• Medical, dental, vision insurance
• Sick and Paid time off (PTO)
• Uniform allowance
• Pet care discounts

If you're looking to take your veterinary assistant career to the next level in a hospital that believes in teamwork, growth, and good vibes, we want to meet you.