Case Manager - Case Management Program

Job Description

Job Description

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: View phone number on us.fitly.work Email: View email address on us.fitly.work 

Job Title: Case Manager
Department/Program: Case Management
Reports To: Program Director, Assistant Director and Team Leader
FLSA Status: Exempt
Work Location: Hybrid & 1 day a week at 975 Kelly Street Bronx, NY, NY 10459
Salary Range: $61,000-$66,416

About SHOPP:
Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

Position Summary:
The Case Management Program currently follows a temporary hybrid work schedule. Effective June 8, 2026, Case Managers are required to report to SHOPP’s main office located at 975 Kelly Street BX NY, one (1) scheduled day per week, in addition to attending required in-person trainings, meetings, supervisory sessions, and organizational events as assigned. In the event an employee has an emergency or preapproved PTO and is unable to report on their designated in-office day, an alternate in-office workday must be scheduled and approved within the same workweek to meet operational needs. Remaining workdays may be conducted in a hybrid format, including remote work from home and/or field-based work in the community, such as client visits. This change is due to program renovation of new permanent site and will remain in effect until further notice.

The position requires regular in-person home visits throughout the South Bronx community and may require walking up and down stairs. Employees must maintain the ability to travel within the community and fulfill all client-facing and operational responsibilities in a timely and professional manner. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits.

Staff working a hybrid schedule are expected to remain fully available and accessible during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. This includes maintaining active communication, participating in meetings with cameras on when requested, responding to client and program needs in a timely manner, and being available for client 2 emergencies, home visits, field work, and other in-person responsibilities as needed. The hybrid schedule may include field-based work, one required in-office day, and remote work responsibilities, while ensuring consistent coverage and support to clients and the program. Neighborhood SHOPP reserves the right to modify work schedules, reporting expectations, and hybrid arrangements based on programmatic, operational, client, or organizational needs at any given time.

Essential Functions and Responsibilities:

The following duties are representative of the essential functions of this role and are not exhaustive.

Role-Specific Responsibilities

• Hybrid staff are expected to remain fully available and accessible during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. This includes maintaining active communication, participating in meetings with cameras on, responding to client and program needs in a timely manner, and being available for client emergencies, home visits, field work, and other in-person responsibilities as needed;
• The hybrid schedule includes field-based work, one required in-office day, and remote work responsibilities, while ensuring consistent coverage and support to clients and the program;
• On a rotation basis, serve as the back-up Intake Worker and conduct intake screening interviews with referral sources and/or clients;
• Maintain a caseload as assigned by the Social Worker Team Leader;
• Conduct in-home assessments to identify goals, available resources, and strengths, eligibility for benefits and entitlements, and need for long-term services. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits;
• Establish a collaborative helping relationship with clients and family support systems that uphold the dignity and self-determination of the older adult;
• In collaboration with the supervisor, develop initial and long-term care plans; recommend services and monitor waiting lists;
• Maintain regular bi-monthly contact with the client and informal supports for mutual evaluation and monitoring the adequacy of care plans and service delivery in a timely manner;
• Provide crisis intervention services and assist clients in the development of emergency contingency plans;
• Maintain complete and well-written documentation of case records in STARS;
• Communicate with referral sources and other community resources to ensure timely and appropriate service delivery;
• Provide client education and advocacy; Actively assist in timely referrals/ applications/ recertification’s to other non-DFTA service providers to ensure the conservation of limited resources;
• Determine cases eligible for termination and close within the guidelines of program procedures;
• Complete a minimum of 16 hours of annual training;
• Work as part of a team focusing on collaboration, cooperation, and shared staff roles and 3 case assignments;
• Participate in SHOPP staff training programs, staff meetings, and other meetings as assigned;
• Involvement in a supervisory relationship with the supervisor and accept peer-to-peer supervision;
• Conduct self-assessments for probationary and annual performance evaluations;
• In collaboration with the team, develop work/off-site schedules;
• Request leave time and petty cash in a timely manner;
• Maintain complete program records in a timely manner along with reports required for documentation and statistical reporting for funding sources;
• Conduct outreach, informational and program presentations to community groups; represent SHOPP at interagency coalitions, professional venues;
• Identify socially isolated older adults and refer to the Friendly Visiting Program;
• Communicate with the Friendly Visiting Coordinator or assigned volunteer as needed;
• Assist with community public relations and promotion of SHOPP and SHOPP events;
• Perform other tasks as assigned by the Program Director/Assistant Program Director.
  

General Responsibilities

• Participate in supervision, team meetings, and organizational initiatives
• Maintain compliance with SHOPP personnel policies, procedures, and funder requirements
• Complete accurate and timely documentation, reporting, and administrative tasks
• Support program and organizational goals and meet established deadlines
• Demonstrate professionalism, accountability, and responsiveness in all aspects of work
• Work independently and collaboratively to support team and program success
• Demonstrate flexibility in supporting evolving program and organizational needs

Qualifications Required:

• Bachelor’s degree in social work from an accredited school and experience in a social service setting.
• Experience working in a social service or community-based setting.
• Essential competencies, knowledge, and skills include advocacy, brokerage, care coordination, communication, problem-solving, collaborative teamwork, and dedication to empowerment and strength-based social work practice.
  

Preferred:

• Knowledge and experience with the older adult population and community-based
• Bilingual in English and Spanish.
• Proficient in computer systems, case documentation, and data entry.
• Familiarity with VIVE system preferred.

Core Competencies:

This role is evaluated based on the following competencies:

• Job Knowledge: Demonstrates understanding of role responsibilities, program requirements, and applicable systems.
• Collaboration & Teamwork: Works effectively with colleagues, partners, and community stakeholders.
• Efficiency & Effectiveness: Completes work accurately, timely, and contributes to productivity and process improvement.
• Mission & Vision Alignment: Demonstrates commitment to SHOPP’s mission and integrates values into daily work.
• Problem Solving: Identifies challenges and implements thoughtful, practical solutions.
• Communication: Communicates clearly and professionally with internal and external stakeholders, demonstrating strong written, verbal, and active listening skills.

Physical and Work Environment Requirements:

• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• Ability to sit, stand, and move throughout the workday
• Ability to travel to SHOPP locations and community sites as required
• Ability to work in office, community, and field-based environments
• Ability to lift and carry items up to 5 pounds
• Ability to walk, climb stairs, and navigate various environments
• Ability to attend community events, including evenings and weekends
• Ability to work in varying weather conditions
  

Work Schedule and Travel:

• Typical work schedule: *Monday through Friday from 9:00 AM to 5:00 PM*
• Evening/weekend requirements (if applicable)
• Travel between sites or community locations (if applicable)

Disclaimer:
This job description is intended to describe the general nature and level of work being
performed. It is not intended to be an exhaustive list of all duties, responsibilities, or
qualifications. SHOPP reserves the right to modify this job description at any time.

B ackground Check Notice:
All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.

Equal Opportunity Employer:
SHOPP is an equal opportunity employer and fosters a diverse, inclusive, and respectful
workplace.