Customer Service Rep (08619) - 2551 Lakewood Ranch Blvd

Customer Service Representative Customer Service Representative at Domino's Pizza – responsible for taking orders, handling cash, upselling, and maintaining food quality and safety. Responsibilities Demonstrate a friendly, positive attitude and excellent customer service skills Take orders over the phone and in person Deal with customer concerns Handle cash transactions Upsell products Make high-quality Domino’s pizzas Control food portion sizes Maintain hygiene and food safety standards Prepare food items Perform general cleaning duties General Job Duties Operate all equipment Stock ingredients from delivery area to storage, work area, and walk-in cooler Prepare products Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily Communication Skills Comprehend and give correct written instructions Communicate verbally with customers and co-workers to process orders over the phone and in person Essential Functions / Skills Add, subtract, multiply, and divide accurately and quickly (may use calculator) Make correct monetary change Verbal, written, and telephone skills to take and process orders Motor coordination between eyes and hands/fingers to make precise, rapid movements with speed Enter orders using a computer keyboard or touchscreen Work Conditions Variable and sometimes adverse weather when removing trash and performing outside tasks In-store temperatures range from 36° in cooler to 90° and above in some work areas Sudden temperature changes in work area and while outdoors Fumes from food odors Exposure to cornmeal dust Cramped quarters including walk-in cooler Hot surfaces/tools from oven up to 500° or higher Sharp edges and moving mechanical parts Sensing Talking and hearing on telephone Near and mid-range vision for most in-store tasks Additional Information Depth perception Ability to differentiate between hot and cold surfaces Temperaments The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Physical Requirements Standing: Most tasks are performed from a standing position Walking: For short distances for short durations Lifting: Bulk product deliveries made twice a week or more, unloaded by hand truck Deliveries may include cases of ingredients and supplies up to 50 lb with dimensions of up to 3 ft × 1.5 ft Cases usually lifted from floor and stacked onto shelves up to 72 in high Carrying: Large cans, weighing 3 lb 7 oz, carried from workstation to storage shelves Occasionally, pizza sauce weighing 30 lb carried from storage to front of store Trays of pizza dough carried three at a time over short distances, weighing about 12 lb per tray Pushing: Move trays on dollies; stack of trays on dolly about 24‑30 and requires force of up to 7.5 lb to push Trays may also be pulled Climbing: Infrequently navigate stairs or ladder to change prices on signs, wash walls, perform maintenance Stooping/Bending: Forward bending at waist necessary at pizza assembly station No knee flex during standing at this station Duration approximately 30‑45 s at one time, repeated continuously during the day Forward bending also present at front counter and when stocking ingredients Crouching/Squatting: Occasionally to stock shelves and clean low areas Reaching: Performed continuously; up, down and forward Hand Tasks: Eye-hand coordination essential; use of hands continuous during day Frequent activities require use of one or both hands Shaping pizza dough requires frequent and forceful use of forearms and wrists #J-18808-Ljbffr Domino's Franchise