Teller I

Teller PositionThe primary responsibility of Tellers is to process financial transactions for our customers. Tellers will provide frontline support to bank customers by fostering a people first banking experience by greeting all customers answering inquiries and assisting with various customer service needs.Essential Functions:Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests and stop payment requestsIdentify opportunities to offer/refer additional products and services that will add value to our customer relationshipsProvide customer support around online banking, statements, credit cards, and password resetsBalance and refill the ATM, as assigned, and processes night drop and ATM depositsHandle and balance cash within limit authority and Cash Control PolicyMaintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirementsAssist customers with REG E and ACH DisputesProcess account holds and customer requests for foreign currency and draftsConduct customer outreach efforts to resolve non posts and return itemsAssist customers with Safe Deposit Box entry and paymentsComplete BSA/AML reports and communications as neededAdditional Responsibilities:May be asked to work in New Accounts area as/if neededMay be asked to support business development activities as needed within individual marketsComplete required compliance and educational trainingParticipate in Community First EventsProvide exceptional customer service while remaining in Bank regulatory and legal guidelinesMay require flexibility and willingness to work and travel to various areas of retail operationsSkills and Competencies:Exceptional communication, organizational and computer skillsMust be able to maintain strict customer confidentialityWork respectfully and cooperatively with all IFB Team membersSelf-directed: must be able to fulfill responsibilities of the position with minimal supervisionRequirementsA minimum of 1-year previous cash handling and customer service experience is preferred.About IFBIdaho First Bank Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First and Community First motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, Bend and Hailey. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at Opportunity Employer