Shift Lead I - Tucson Mall

Shift Lead I - Tucson Mall

Job Category: Club Operations

Full-Time

On-site

Oracle Road 4619 North Oracle Road Tucson, AZ 85705, USA

Job Details

Description

At Chuze Fitness, we're reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.

If you're ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

As a Lead 1, you will play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for kindness and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience.

Responsibilities include but are not limited to the following:

• Set and maintain Chuze standards in customer by welcoming and interacting with all members
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
• Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training
• Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
• Support in troubleshooting member inquiries and partner with management for escalated concerns
• Assist in administrative tasks such as member management software reports, inventory counts and managing club email
• Attend and participate in regularly scheduled team meetings

Perks & Benefits Include:

• Accrued PTO, sick leave, and paid holidays
• Medical, Dental, Vision, and other supplemental insurance
• 401k
• Free Chuze Fitness Membership
• Discount on all retail purchases, vendor products, and smoothies (at applicable clubs)
• Free CPR, First Aid, and AED Training
• Free food handler training and certification (for locations with smoothie bar only)
• Growth opportunities

Physical requirements:

• Able to read, write, and speak clearly in English
• Touring the gym: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Computer operations
• Ability to lift at least 50lbs

Qualifications

Experience

Required

Teamwork-based mentality with the capacity to deliver and receive feedback Ability to multi-task and handle shifting priorities with attention to detail Excellent communication skills in person and over the phone Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed

1 year:

Customer Service experience Previous experience running shifts or leading a team

Preferred

Bilingual in Spanish High school graduate or GED