Tier 2 Customer Support Engineer - Security & Ops
Madrona Venture Labs
Madrona Venture Labs is seeking a Customer Support Engineer in San Francisco, CA. This full-time position involves providing Tier 2 technical support for the Application Protection Platform. Ideal candidates will have over 5 years of experience in production operations, proficiency in Kubernetes, and excellent communication skills. Be part of a collaborative team that addresses complex security and infrastructure challenges while enjoying a competitive salary, performance bonuses, and comprehensive benefits. #J-18808-Ljbffr
$36 - $43 per hour
...wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global... .... We're looking for a Technical Customer Support Engineer Tier II to join our Support team. You'll be... ...working on the second shift, hours 2:00 pm - 10:00 pm PST A day in the...SuggestedHourly payAfternoon shift- A global cybersecurity leader located in San Francisco is searching for a Tier 2 Technical Support Engineer to join their Customer Support team. The role involves diagnosing and resolving complex technical issues, offering advanced troubleshooting for OPSWAT solutions,...Suggested
- ...Fable Security is looking for a Support Engineer in San Francisco to manage post-sale technical support, ensuring... ...human risk platform. You'll analyze customer issues, provide integration support,... ...to improve customer outcomes. With 2-5 years in technical support preferred...Suggested
$81k - $118k
...clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on... ...technical support at a SaaS company (2+ years of related experience)... ...is the leading observability and security platform for the AI era,...SuggestedWork at officeImmediate startWorldwide3 days per week$105k - $130k
...monitoring tools. About the role At Sentry, our customers are software developers - solving their... ...knowledge of our product. Sentry’s engineers and product managers are always active... ...even better than it already is - Sentry Support Engineers are expected to engage with our...SuggestedHourly payInternshipWork at officeWeekend work- ...founding in 2023. Our customers include companies like... ...This is our second support hire. Customers using E... ...between customers and the engineering team. You'll spend... ...'RE LOOKING FOR - 2+ years in a technical... ...work directly with top-tier AI companies like Perplexity...Work from home
- ...protect their complex networks, secure their devices, and ensure compliance... ...OPSWAT is now searching for Tier 2 Technical Support Enginee r to join our Customer Support team. The role focuses... ...customers (typical customers are engineers and IT personnel). Provide status...Contract workLocal areaRemote work
$10k
...over 600k developers in two years, adding 2,000+ every day Try talking to Vapi now... ...We're hiring a cracked cse to show our customers more love. What You'll Do: 30 Day: Ramp... ...founders, Jordan and Nikhil, are Canadians Tier-1 Investors: YC, KP seed, Bessemer Series...Flexible hoursShift work- ...Customer Support Engineer San Francisco, CA — Full Time. We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully operationalize our...Full timeFlexible hours
- ...A leading cybersecurity firm is seeking a Support Engineer to manage customer technical support, troubleshoot complex issues, and build scalable processes. This role requires 2-5 years of experience in Technical Support, particularly with SaaS platforms. Ideal candidates...
$85k - $90k
...an IT Field Technician Level 2 to help with day-to-day IT operations... ...be providing a broad range of support services, handling questions... ...outage issues to our Senior Engineers. We are looking for that... ...time management, and unbeatable customer service with exceptional communication...Full timeTemporary workWork experience placementWork at officeFlexible hoursWeekend work$10k
...time Location Type Hybrid Department Engineering, Product & Design, Customer Support Vapi (/ˈVɑːpi/): We’re creating the... ...0k developers in two years, adding 2,000+ every day Try talking to Vapi... ...based on their specific account tiers (Strategic, Managed, Low Touch) What...Full timeShift work$10k
...enterprise ARR growth The customers: Amazon Ring, ServiceTitan,... ...and manage a world-class L1 Support Engineering team dedicated strictly to our... ...based on their specific account tiers (Strategic, Managed, Low... ...solutions roles, with at least 2 years of experience managing...$250k - $300k
...days/week) Team: Technical Customer Success / Support Reports to: CTO About... ...what we can't see. Hold engineering accountable for customer... ...Define SLAs by customer tier and by issue severity. Get... ...support orgs (or comparable ops functions) from 2 to 10+ people....$137k - $205.6k
...Technical Support Engineer New York City; San Francisco Bay Area About Us Metronome is... ...and is scaling rapidly to accommodate new customers, saving them hours of development time and... ...of Metronome. Qualifications ~2+ years of work experience in a B2B...Work experience placement- ...Plain is redefining customer support for the next generation of B2B companies. We're building... ...ticket taker" role. As one of our Support Engineers, you'll be a clear owner of support... ...minded and understand customer context (Tier, lifecycle stage, sentiment, impact). Thrive...Work at officeImmediate startDay shift3 days per weekEarly shift
- ...E2B is looking for a Technical Support Engineer in San Francisco to own the front-line customer interactions. This role involves responding to technical customer issues... ...improving documentation. The ideal candidate has 2+ years in a similar role, strong Linux and programming...
$116k - $174k
...IT Ops Engineer Hybrid - San Francisco About Vercel: Vercel... ...to production with speed, security, and exceptional developer... ...'re building our products, supporting our customers, growing our community, or... ...Professional: You have at least 2+ years of experience in IT...Work at officeLocal areaRemote workWork from homeWorldwideFlexible hours$92.5k - $140.5k
...standard for building a connected customer view with unmatched clarity... ...wherever data lives to support the widest range of data collaboration... ...of our Dedicated Support Engineer team, and work to solve technical... ...it seem easy. About you: ~2-5 years of experience in...Work from homeFlexible hoursNight shiftWeekend work$140k - $187k
...company in the world runs on custom software for critical... ..., handling customer support workflows, building... ...the highest standards of security and governance. AI is redefining... ...Community Support Engineers to provide technical... ...authentication methods (e.g., OAuth 2.0, Okta, SAML)....Work at office- ...company in San Francisco is seeking an experienced AI Hardware Engineer. This role involves providing empathetic customer support, creating resources, and advocating for user needs internally. The ideal candidate has 2+ years in customer support, excels at communication, and...
- ...competitors. As a Senior Technical Support Engineer, you will focus on in-depth... ...and its integration into customer environments using... ...Identity providers and SAML 2.0 (Azure, OKTA, ADFS). ~... ...Strong knowledge about Security Certificates Your Superhero...Work at officeLocal area
$120k - $165k
...technical backbone of Gamma's support team, you'll resolve complex issues... ...problems, collaborating with engineering to fix bugs, and building the... ...to surface patterns from customer feedback, improve internal support... ...What you'll bring ~1-2 years of experience in technical...Full timeWork at officeWork from home$34.55 - $55.19 per hour
...TECHNICAL SUPPORT ENGINEER III WHAT IS THE OPPORTUNITY? This person is a technical... .... WHAT WILL YOU DO? Provide tier 2 remote pre/post sales customization, installation, training and... ...implementation of appropriate data security policy, procedures, and products....Hourly payRemote work- ..., and taste. We’ve reached a $2.1B valuation , crossed $100M... ...the technical backbone of our support team, resolving complex technical... ...problems, collaborating with engineering to fix bugs, and building the... ...themselves. Your work directly impacts customer happiness and drives product...Full timeWork at officeLocal areaRemote workWork from home
- ...UVeye is seeking a Technical Customer Support Engineer Tier II to join their Customer Support department in San Francisco. This full-time role involves cross-functional collaboration to install, configure, and calibrate products while providing authoritative support for...Full timeAfternoon shift
$40.5 per hour
...experience providing remote and onsite support to over 300 end users, primarily... ...We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance... ...field (or equivalent experience) ~0–2 years of experience in IT support, help...Contract workRemote workVisa sponsorship$115k - $190k
...significantly outperforms individual engineers. We combine language models with... ...exceptional, enterprising Technical Support Engineer to join our growing customer support organization in the Americas... ...these qualifications: At least 2 years of experience in technical support...Weekday work- A high-growth tech firm in San Francisco seeks a Support Specialist to enhance customer support during rapid scaling from 450 to 1,000+ customers. This role... ...customer satisfaction. Ideal candidates will have 2-8 years in b2b SaaS and experience in managing support tickets...
- ...to protect their complex networks, secure their devices, and ensure compliance... ...OPSWAT is seeking a Senior Technical Support Engineer to join our Global Customer Experience team in Tampa or San Francisco... ...a similar role, including at least 2 years in a leadership capacity....Work at officeLocal area
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