HR Manager (Training and Operations Support)

Job Description

Job Description

HR Manager (Training and Operations Support)

99 Ranch Market is one of the largest Asian supermarket chains in the United States, with over 60 store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia, and more! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expands, we have new positions open. We welcome new members to join and grow along with our team!

Job Summary:

The HR Manager (Training & Operations) is responsible for leading and executing company-wide training strategies while partnering closely with different stakeholders to enhance workforce capability, performance, and operational consistency. This role serves as a strategic partner to Operations leadership, overseeing training programs, internal development pipelines, and operational support initiatives to ensure alignment with business goals.

The HR Manager will drive scalable training solutions, strengthen leadership development, and improve operational effectiveness through data-driven insights and continuous improvement.

Responsibilities:

Training Strategy & Leadership Development:

• Lead the design, implementation, and continuous improvement of company-wide training programs, including onboarding, compliance, leadership development, and internal promotion pipelines.
• Oversee training execution across regions to ensure consistency, quality, and alignment with company standards.
• Develop and standardize training frameworks, SOPs, and learning materials to support scalable growth.
• Partner with Operations leadership to identify skill gaps and build targeted training solutions to support business needs.
• Establish and monitor training KPIs (completion rates, assessment results, readiness metrics) to evaluate program effectiveness and drive improvements.
• Oversee assessment processes to ensure readiness and fair evaluation of candidates.

Operations Partnership & Workforce Effectiveness:

• Serve as a strategic HR partner to store and regional leadership, aligning HR initiatives with operational priorities.
• Lead workforce planning efforts in collaboration with Operations, ensuring staffing readiness and support for business demands.
• Provide guidance on performance management, employee relations, and policy application to support consistent and compliant operations.
• Identify operational challenges through field engagement, data analysis, and feedback; develop and implement practical solutions.
• Support rollout and execution of company-wide operational initiatives, ensuring adoption and consistency across locations.

Program Management & Execution:

• Oversee end-to-end execution of training and development programs, including scheduling, coordination, communication, and tracking.
• Ensure effective collaboration between HR, Training, and Operations teams to deliver programs efficiently.
• Drive improvements in training processes, tools, and systems (e.g., LMS, assessment platforms, tracking systems).
• Manage program timelines, resources, and stakeholder communication to ensure successful delivery.

Continuous Improvement & Organizational Impact:

• Analyze training and operational data to identify trends, gaps, and opportunities for improvement.
• Develop scalable processes and frameworks to support company growth and multi-location operations.
• Lead or participate in cross-functional initiatives to enhance employee experience, operational efficiency, and leadership capability.
• Stay informed on industry trends and best practices in training, retail operations, and workforce development.

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet business needs.

Qualifications:

• A Bachelor’s degree in Human Resources, Business Administration, or a related field required; Master’s degree preferred. Additional education can be in lieu of experience.
• 5+ years of progressive Human Resources experience, including 2–3 years in an HR Generalist or Senior HR Generalist role, preferably in retail, manufacturing, logistics, or operational environments.
• Experience supporting multi-site, retail, or frontline operational workforces strongly preferred.
• Bilingual in English/Mandarin is required.
• PHR, SHRM-CP, or equivalent HR certification preferred.
• Demonstrated experience conducting workplace investigations and managing complex, sensitive employee relations matters.
• Hands-on experience managing the full employee lifecycle, including performance management, coaching, corrective action, and progressive discipline.
• Strong knowledge of federal, state, and local employment laws, with the ability to interpret and apply HR policies consistently while balancing legal risk and business needs.
• Proven ability to serve as a trusted advisor to leaders and employees at all levels of the organization.
• Strong analytical skills with experience interpreting HR metrics, workforce data, and trends.
• Strong organizational and time management skills, with the ability to manage sensitive matters with discretion and sound judgment.
• Demonstrates a high level of professionalism and integrity when handling confidential and sensitive information.
• Excellent written and verbal communication skills with the ability to interact across all levels of the organization.
• Excellent interpersonal, communication, and conflict resolution skills and willing to learn, detail-oriented, and be able to multitask.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with HRIS systems is a plus.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• This job may require standing or walking for extended periods of time, lifting up to 50 pounds, and performing repetitive motions.

Working Conditions:
This job is performed in an environment that may have exposure to heat, noise, and other environmental factors.

Position Details:
Employment Type: Full Time

• Location: Onsite: 6338 Regio Ave., Buena Park, CA 90620.
• Required Travel: 15% - 25%.
• Salary: $98,000 - $110,000/year (depending on experience).
• Available to work on weekends and holidays as necessary.

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award.
• Employee Discount.
• Paid Time Off.

Compensation:
The pay range for this job starts at $98,000 - $110,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:
We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: -advice/finding-a-job/job-scams

Disclaimer:
Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.