Drain Cleaning Technician

We are seeking experienced Drain Cleaning Technicians to join our team. Responsibilities Cleaning drains using provided machinery Using electric snakes, high-velocity water jets, and sewer cameras for inspecting drain lines Fixing frozen lines and steam thaw during the winter months Repairing underground sewers and drains using excavation methods Regularly communicating with the Plumbing Coordinator regarding your location and schedule Properly selecting invoice tasks, completing all necessary forms, completing invoice summary, and conducting debrief call with Plumbing Coordinator Recommending memberships, repairs, upgrades and replacements when it is in the best interest of the customer Collecting payment for services rendered at time of service Inputting or updating all customer equipment data into CRM Utilizing all pertinent marketing materials (stickers, tags, handouts, forms, etc.) Ensuring your truck stock is replenished and your truck bin is empty Confirming timesheets on tablet Cleaning vehicle (inside and out) Attending team meetings Attending company‑provided training classes Staying up to date on all company sales promotions Conducting a vehicle inspection Inventorying truck stock Success Metrics Customer Satisfaction (this always comes first!) : Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy‑saving recommendations. Maintain customer satisfaction rate through post‑service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly. Continual Improvement : Actively participate in performance reviews, self‑assessments and trainings. Identify areas for personal improvement and set development goals to enhance overall job performance. First‑Time Fix Rate : Achieve a best‑in‑class first‑time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. Response Time : Respond to service requests within Sila's defined time frame. Timely response ensures customer comfort and builds trust. Service Revenue Generation : Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross‑selling additional services, products, or maintenance plans during service visits. Service Agreement Enrollment : Successfully enroll customers in Sila's service agreements, promoting long‑term customer relationships and recurring revenue. Productivity and Utilization : Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours. Technical Excellence : Diagnose common and diverse plumbing emergencies efficiently and accurately, and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. Inventory Management : Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items. Safety Adherence : Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period. Documentation Accuracy : Maintain accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform. Team Collaboration : Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment. Professionalism and Communication : Uphold professional communication and appearance at all times when interacting with customers to ensure a five‑star customer service experience. Attendance and Punctuality : Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional duties as assigned Benefits Company vehicle, gas card, cell phone, and tablet 401(k) with Company Match High‑quality, Affordable Medical, Dental, and Vision Insurance Health Savings Account with company contributions Company Paid Short‑Term Disability Insurance, Life Insurance, and Long‑Term Disability Insurance Paid Holidays Paid Time Off (PTO) Parental Leave Tuition reimbursement Special deals/Discounts on a variety of services and entertainment Tool account Safety shoe reimbursement Family & friends discounts on services Yearly Performance Reviews $35 - $40 an hour Competitive compensation including a lucrative hourly wage, commission, and bonuses. #J-18808-Ljbffr Sila Services