Customer Service Supervisor

Salary: $7,606.00 - $9,271.00 Monthly
Location : City of Hesperia, CA, CA
Job Type: Full-Time Non Represented
Job Number: 00047
Department: Management Services
Division: Utility Billing
Opening Date: 08/05/2026
Closing Date: 8/28/2026 4:30 PM Pacific


Description
Help shape Hesperia, where rural charm meets opportunity! Join the City of Hesperia's Utility Billing Division as an Customer Service Supervisor and be part of a team driven by service, integrity, innovation, and efficiency. Help us create a safe, thriving community while experiencing true Hometown Hospitality. View Customer Service Supervisor Flyer

Examples of Duties
The Customer Service Supervisor is the supervisory level class responsible for delegating and monitoring the workload of the Utility Billing Division staff on a daily basis, supervising and training assigned staff, and handling the most difficult customer concerns. This classification is distinguished from the classifications of Administrative Analyst and Senior Customer Service Representative by the performance of full supervisory responsibility for the Utility Billing Division and performance of analytical work in preparing various analyses and reports, receiving only occasional instruction and requiring a high degree of independent judgment and a thorough knowledge of City and departmental functions, policies and procedures.

To view the full job description, please job description.

Typical Qualifications
Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Customer Service Supervisor. A typical way of obtaining the required qualifications is to possess the equivalent of three (3) years of directly related experience in customer service, utility billing, cashiering, customer account administration financial or statistical record keeping, related administrative support functions, including two (2) years of lead/supervisory experience; and a High School diploma or GED. A Bachelor's degree in accounting, finance, public or business administration or a closely related field is desirable.

License/Certificate:

Possession of, or ability to obtain, a valid class "C" California driver's license.
Standard Employment Benefits:
• Prior Public Service-CalPERS Formula 2.7% @ 55 (Employee contributes 8% (employee cost) and 1% (cost sharing) of annual salary)
• CalPERS Pension Reform Formula 2% @ 62 (Employee contributes 7.75% (normal cost) of annual salary)
• Health Benefits - up to $1,750 per month toward medical, dental and vision insurance
• City Paid
o Employee Only Premium for Dental Insurance
o Employee Only Premium for Vision Insurance
• Vacation (80 hours accrued during first year)
• 13 holidays
• Sick leave (96 hours per year)
• Employee Assistance Program available
• 457 (b) Deferred Compensation Program available
• IRS 125 Plan Flexible Spending Accounts available
• Short Term and Long Term Disability Insurance participation required
• Adjusted Workweek Schedule participation required
• The City does not participate in the Social Security program, except for the mandatory 1.45% Medicare Contribution

Non-Represented Additional Benefits:
• Tuition Reimbursement Program (Up to $3,000 per fiscal year available for eligible employees; $4,000 per fiscal year for employees with five consecutive years of employment)
• Life Insurance - Non-Represented Employees (One (1) times annual salary)

Professional/Supervisory Classifications
• 55 Hours Administrative Leave per fiscal year
• 2% City Contribution into 401 (a) Deferred Compensation Plan
01


Please confirm that you understand this role is in-person and dos not offer hybrid or remote work arrangements.

• I understand
• I do not understand

02


How many years of experience do you have in a lead/supervisory role?

• 0-1 year
• 1-2 years
• 3 or more years

03


How many years of directly relates experience do you have in customer service, utility billing, cashiering, or customer account administration?

• 0-1 year
• 1-2 years
• 3 or more years

Required Question