Hotel Concierge - Elysee New York

Job Description

Job Description

About Elysée New York  

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies. 

Position Overview  

Elysée New York is seeking a naturally curious, highly connected, and gracious Concierge to serve as a personal host, trusted advisor, and ambassador of the hotel. Reporting to the Guest Experience Manager, this individual combines the sophistication of a luxury Concierge with the attentiveness and relationship-building of Guest Relations, translating Leading Quality Assurance and Forbes Five-Star standards into daily, guest-facing behavior. 

Essential Job Functions  

Concierge and Destination Expertise  

• Serve as the hotel's champion of knowledge for Salon Sanssouci, the neighborhood, the city, and the wider destination, exploring firsthand to evaluate new experiences. 

• Stay ahead of emerging trends, new openings, and hidden gems, developing curated recommendations based on the individual guest rather than generic lists. 

• Remain informed on major city events, culture, and seasonal programming, so guests can be advised confidently across a wide range of interests and budgets. 

• Holds a well-established network of partnerships, providing access to exclusive insights, connections, and experiences beyond what is available through public resources. 

Relationship Building and Partnerships  

• Establish direct relationships with restaurants, nightlife, cultural institutions, wellness providers, and transportation and experience providers, favoring direct contacts over third-party platforms. 

• Communicate regularly with partners to stay informed of new openings, exclusive offerings, and changes in availability or service. 

• Represent the hotel professionally within the local hospitality and luxury community, building relationships based on trust, discretion, and reciprocity. 

Experience Curation  

• Design and curate personalized itineraries and experiences based on guest interests, preferences, occasion, and length of stay. 

• Arrange hard-to-secure reservations, special access, and personalized activities, collaborating across hotel departments for a seamless experience. 

• Identify opportunities to surprise and delight guests, continuously refreshing recommendations across guest types and interests. 

Hotel Knowledge and Internal Partnership  

• Maintain expert knowledge of all hotel outlets, amenities, and operational procedures, including Salon Sanssouci. 

• Collaborate closely with other departments and partners to ensure a seamless guest journey. 

• Ensure the team knows the history, character, stories, and house vocabulary of Elysée New York and Salon Sanssouci, and shares them naturally with guests. 

Brand Partnerships and Neighborhood Support  

• Champion key brand and neighborhood partnerships, such as Hampton BioMed, introducing them to guests naturally rather than waiting to be asked. 

• Stay fluent in what each partner offers so a recommendation feels like insider access, not a referral pulled from a list. 

• Treat partners as an extension of the hotel's own hospitality, with the same warmth, discretion, and follow-through guests expect from Elysée New York. 

• Flag opportunities to deepen or expand partnerships to hotel leadership, based on direct guest feedback. 

The Elysée Concierge Mindset  

• Be Curious. Always discovering what just opened, what is next, and where the city is going. 

• Be Connected. Build genuine relationships that create exceptional experiences for our guests. 

• Be Personal. A recommendation should feel selected for the guest, not pulled from a list. 

• Be Present. Guests should feel looked after, not simply answered. 

• Be Resourceful. When the answer is not immediately available, find it. 

• Be a Host. Welcome guests into the hotel and the city as though into your own home. 

• Be Discreet. Protect guest privacy and exercise impeccable judgment, particularly with VIPs. 

• Be an Ambassador. Every interaction represents the personality and standards of the hotel. 

Required Skills and QUALIFICATIONS  

• Exceptional interpersonal and communication skills, with a naturally warm, polished presence. 

• Strong knowledge of the local destination and genuine enthusiasm for discovering what is new. 

• An established or developing network within the city's hospitality, culinary, and cultural communities. 

• Strong organizational skills and attention to detail, with the ability to manage multiple guest requests at once. 

• Confidence with high-profile, international clientele, strong discretion, and the ability to take ownership of the guest experience. 

• Minimum three years of experience in a similar luxury Concierge, Guest Relations, VIP Services, Front Office, or Lifestyle Management role. 

• Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment. 

• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays. 

• Les Clefs d'Or membership or eligibility is a plus. 

• Experience within the New York City luxury hospitality market, or with a luxury boutique or independent luxury property. 

• Experience opening, reopening, repositioning, or launching a hotel or new hospitality concept. 

Compensation and Benefits  

• Salary: $38.00-42.00 per hour; benefits package, 401(k) eligibility, professional development opportunities, and hotel travel benefits available through eligible programs. 

Success in This Role Looks Like  

A successful Concierge is the person guests know to call when they want to experience the city differently, someone who knows the hotel, the city, and the right people intimat