Concierge Coordinator - Hybrid

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The University of Miami/UHealth Department of UMHC-SCCC Survivorship has an exciting opportunity for a Full Time, Concierge Coordinator to work in hybrid in Miami.  

Core Job Summary:

The Concierge Coordinator liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System.

Core Responsibilities:

• Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers.

• Organizes transportation and lodging for patients transferring to or seeking services at UM facilities.

• Schedules appointments, registers patients, and verifies insurance coverage.

• Negotiates discount and bundled package pricing and obtains letters of agreement and payments from selfpay patients and other payers within guidelines.

• Follows up with patients and non-contracted payers to collect funds.

• Serves as an after-hour contact for one week on a rotating basis.

• Troubleshoots any problem independently and expeditiously.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications: 

• Bachelor’s degree in relevant field required

• Experience: Minimum 1 year of relevant experience required

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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