Health Information Specialist I

About Datavant Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. Position Overview By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. This is an entry‑level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. You must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights Onsite position in Lehi, UT Full‑time, Mo‑Fri 8:00‑4:30 pm Front desk processing medical records requests – customer service Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance Tremendous growth opportunities both locally and nationwide What We’re Looking For Strong customer service and clerical skills Proficient in Microsoft Office, including Word and Excel Comfortable working in a high‑volume production environment Medical office experience preferred Willingness to learn and grow within Datavant You Will Receive and process requests for patient health information in accordance with company and facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of company and facility software. Adhere to the company’s and customer facilities code of conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as needed. Apply medical privacy regulations to guard against unauthorized disclosure. Manage patient health records and safeguard patient records in compliance with HIPAA standards. Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensure medical records are assembled in standard order and are accurate and complete. Create digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answer inbound/outbound calls. Assist with patient walk‑ins. Assist with administrative duties such as handling faxes, opening mail, and data entry. Meet productivity expectations as outlined at specific site. Schedule pick‑ups. Other duties as assigned. What You Will Bring To The Table High School Diploma or GED. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in English. Detail and quality oriented as it relates to accurate and compliant information for medical records. Strong data entry skills. Must be able to work with minimum supervision responding to changing priorities and role needs. Ability to organize and manage multiple tasks. Able to respond to requests in a fast‑paced environment. Bonus Points If Experience in a healthcare environment. Previous production/metric‑based work experience. In‑person customer service experience. Ability to build relationships with on‑site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Health & Safety Requirements To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. If you must be exempted from these requirements, your request will be reviewed on a case‑by‑case basis. Additional Information This job is not eligible for employment sponsorship. Benefits & Employment Conditions Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance. On‑site in Lehi, UT. Compliance with HIPAA. Ability to work overtime during peak seasons when required. Ability to commute between locations as needed. Equal Employment Opportunity Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We do not discriminate based on pay inquiries. We do not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For more information about how we collect and use your data, please review our Privacy Policy. #J-18808-Ljbffr