Store Manager

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, BSRO is the right place to build a career. Whenever you represent the Bridgestone name, you are a valued teammate, part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full‑time and part‑time employees, and a 401k plan to help build toward your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. We need the smart, tough, bold, beautiful, and brave variety that defines who you are. Job Category Retail Position Summary 2,500 USD sign‑on bonus (1st time hires only). Manage retail store location operation and ensure that tire unit sales, automobile service sales, customer retention, and overall operating profit opportunities are maximized. Pay Range: $57,000.00 – $105,000.00 Responsibilities Overall Store Operations (35% of the time) Oversees the workflow through the Customer Service Delivery System (CSDS) program. Ensures overall customer satisfaction in the store. Resolves customer complaints when other store teammates cannot. Develops and implements customer retention strategies and practices in the stores. Determines customer satisfaction requirements on an individual basis. Establishes and maintains relationships with customers to build retention and loyalty. Handles daily customer sales and service concerns and develops long‑term relationships with present and new customers. Implements and directs monthly sales and marketing plans forwarded by the Area Manager and sets goals for store and teammates. Manages financial aspects of the business through evaluations and corrective actions. Protects store and company assets. Controls and directs store operational tasks, including inventories, payroll, bank deposits, teammate productivity measures, merchandising and sales promotions, outside sales solicitations, B2B, etc. Leads in‑store behavior implementation for timely execution of organizational strategy, according to company methodology. Decides inventory stocking levels and replenishment frequencies. Analyzes, appraises, and makes corrective changes to the store’s entire operation as needed. Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone. Handles customer complaints and tire adjustments. Develops customer loyalty and retention through relationship selling. Grows profit through service or tire recommendations as needed, including alignments, flushes, scheduled maintenance services, etc. Coaches, Motivates, Leads Store Teammates (35% of the time) Recruits, interviews, selects, coaches, develops, motivates, and leads store teammate staff. Manages and approves scheduling and staffing of teammates. Approves and handles employment termination of teammates if necessary. Creates a highly motivated team environment and culture within the store operation. Develops and manages teammate retention programs in store as a whole and in specific individual situations. Uses negotiation and conflict resolution to manage store teammates by partnering with the appropriate people to resolve employee relations matters. Establishes teammate performance standards and performs effective performance management reviews. Determines individual teammate knowledge, skills, and abilities (KSA) levels and develops/instructs/educates teammates in those product, position, and selling areas of deficiencies. Observes and recognizes opportunities for teammates as it relates to their job and coaches them. Determines specialized educational programs that will be most beneficial for teammates’ individual productivity and schedules them for completion. Conducts both group and individual meetings with store teammates as required and appropriate. Additional Activities (30% of the time) Greets and handles customers to a conclusion both in person and on telephone inquiries, while developing repeat customer business through relationship selling. Opens and or closes the store as required, including cash control and asset protection. Attends all area and special meetings as required by area management. Practices courtesy, honesty, and good judgment with all customers and store teammates. Depending on store staffing, hours of operation, sales mix, workflow, and volume, helps to unload trucks of merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs any other physical duties needed to meet customer relationship requirements. Other duties as assigned or directed by Area Manager. Preferred Qualifications 2‑year degree or non‑traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate. Supervisory Responsibilities Reports to the Area Manager and directly manages 6‑21 teammates in major daily responsibilities, including coaching, leading, and developing to support the store activities. Physical Demands Customer Service Sales floor counters are between 39 in. and 44 in. Paperwork and printers are between 18 in. and 39 in. Operate computer to look up parts and materials as well as invoice customers. Work directly with customers throughout the day. Retail locations can see between 15 and 55 customers per day depending on the location. Management Activities Daily duties involve management of a 3 to 25 bay retail automotive service store. Stores are open 7 days per week, 77 to 91 hours, and constant adjustments in staffing levels are required to handle the fluctuating sales/work flow. Coaches, leads, and motivates 6 to 21 teammates. Constantly moves about the store sales floor with customers, the stock room which is usually at least two stories, the outside concourse to meet and greet customers in their cars, and the car service department where the bulk of the daily business takes place. Performs computer work for ordering and receiving products. Make calls to outside suppliers for parts and equipment as needed. May travel to meeting locations. Store Upkeep May set up and take down outside tire rack requiring 45 lbs. of force to push down on jack to lift rack and 30 to 65 lbs. to push/pull rack in and out of the store. May stack tires outside store for displays between 1 in. and 72 in. Store displays are between 1 in. and 75 in. Tires can weigh between 11 lbs. and 72 lbs. with the average at 27 to 35 lbs. Set up and take down signs outside the store as needed. Spray tires with black paint prior to putting on display to cover manufacturing lines. Use a dry mop or broom if needed to keep the floor clean. Stock paper products and soap in the restrooms. Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean. All cleaning supplies and paper products weigh less than 5 lbs. Store Deliveries Tire deliveries contain between 90 and 400 tires 1 time per week depending on the retail location. Storage racks are between 4 in. and 106 in. Depending on the retail location, tires can be stored in the following manner: Stack tires on carts between 1 in. and 72 in. to take to storage then place in storage racks. Roll tires to storage and place in storage racks. Roll tires to storage and place on a conveyor between 18 in. and 43 in. then into racks. Roll tires to storage and place into stacks. Tires weigh between 11 lbs. and 72 lbs. Majority of tires weigh between 27 lbs. and 35 lbs. Shop Floor Opening doors requires 20 to 45 lbs. of lifting force. Closing doors requires 20 to 80 lbs. of pulling force without the use of body weight. Drive customer vehicles. Pull new tires for customers weighing between 11 lbs. and 72 lbs. with the majority between 27 and 35 lbs. Tire racks are between 4 in. and 106 in. with ladders and step ladders available depending on the store. Supplies are between 5 in. and 112 in. with ladders and step ladders available depending on the store. Supplies weigh between 1 and 42 lbs. Work Environment Cold work environment in the winter with a cold and hard cement floor and a hot work environment in the summer. The manager is constantly moving about the store sales floor with customers, the stock room which is usually at least two stories, the outside concourse to meet and greet customers in their cars, and the car service department where the bulk of the daily business takes place. There is a daily need for continual implementation and maintenance of all safety and health environmental policies with knowledge, skill, and good judgment. Minimum Qualifications High School Diploma or equivalent. Demonstrated success in retail sales management. Problem solving as it relates to customer complaints. Aptitude to manage inventory, order scheduling, and ongoing merchandising displays. Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty. Teammate and customer communication skills. Negotiation and conflict resolution skills. Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles. Must have completed all of the current and required BSRO store education courses & modules required for this position. At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. What We Offer A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long‑term well‑being. A diverse and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment. #J-18808-Ljbffr Bridgestone Americas