Medical Office Receptionist

Job Description Job Description We are seeking a reliable, professional Medical Receptionist to join our primary care practice. This role serves as the first point of contact for patients and plays a key part in delivering an organized, efficient, and welcoming office experience. The ideal candidate has experience with Athenahealth (Athena) and a working knowledge of medical billing, insurance verification, and patient scheduling.

Key Responsibilities:
Greet and check in/check out patients in a courteous and timely manner
Schedule, confirm, and manage patient appointments using Athenahealth
Verify patient insurance eligibility and benefits prior to appointments
Collect copays, balances, and process payments accurately
Maintain and update patient records in the electronic health record (EHR) system
Answer and route incoming phone calls; respond to patient inquiries
Assist with insurance authorizations and referrals as needed
Review daily schedules for accuracy and resolve discrepancies
Support billing processes by ensuring accurate patient and insurance information
Maintain a clean, organized, and HIPAA-compliant front office environment

Qualifications:
High school diploma or equivalent required; medical office certification preferred
Prior experience in a medical office, preferably primary care
Experience with Athenahealth (Athena) strongly preferred
Basic knowledge of medical billing, coding, and insurance processes
Familiarity with verifying insurance eligibility and handling prior authorizations
Strong communication and customer service skills
Ability to multitask and work in a fast-paced environment
Proficiency with computers, scheduling systems, and office software

Preferred Skills:
Understanding of CPT/ICD-10 codes (basic level)
Experience with patient collections and payment posting
Bilingual (English/Spanish) is a plus

Work Environment:
Fast-paced primary care office setting
Requires sitting, standing, and frequent interaction with patients and staff