Apartment Community Manager

Job Description

Job Description

ABOUT PLACES MANAGEMENT

Places Management is a people-first, performance-driven property management company built for scale. Through our Boutique by Places platform and centralized services model, we deliver operational excellence across multifamily portfolios while maintaining a high-touch resident and owner experience. We are rapidly expanding across Colorado and beyond — guided by The Places Way: Accountable. Caring. Thoughtful. (ACT).

POSITION OVERVIEW

The Community Manager is the owner of their community — or communities. Depending on portfolio configuration, this role may operate as the lead manager of a single asset or as the hub of a pod of smaller communities within a defined geographic area. Either way, the standard is the same: the properties perform, the team is developed, and the residents feel it.

This is a leadership role, not a senior leasing role. You are responsible for the full operational, financial, and human performance of everything under your oversight — from resident retention and team accountability to daily inspections and collections. You will work closely with centralized leasing, the Boutique POD, and your District or Regional Manager to deliver results that reflect the Places standard.

KEY RESPONSIBILITIES

1. Team Leadership & Development

• Supervise, mentor, and provide ongoing training to on-site team members — including Assistant Community Managers, Resident Specialists, and any pod-assigned staff
• Set clear performance expectations, provide regular feedback, and hold team members accountable to results and ACT values
• Support recruitment and onboarding for site-level hires in coordination with the District or Regional Manager
• Travel between pod communities as needed to provide on-site oversight, leadership presence, and operational continuity
• Foster a team culture grounded in accountability, care, and pride in the community

2. Resident Experience & Retention

• Own resident satisfaction across all assigned communities — from move-in to renewal to move-out
• Lead resident retention strategies, including renewal outreach, concern resolution, and community programming
• Plan, promote, and host resident events that build genuine connection and community identity
• Manage resident communications, lease violations, and escalated concerns with empathy and firm follow-through
• Ensure the 23-minute response standard is upheld for all inquiries and the 23-hour standard for maintenance and resident concerns

3. Operations & Compliance

• Oversee all daily site operations across assigned communities, ensuring Places SOPs and company policies are followed consistently
• Conduct daily property walks to assess cleanliness, safety, curb appeal, and landscaping; escalate and track findings to resolution
• Coordinate move-in and move-out processes to ensure a seamless resident experience and accurate documentation at every step
• Maintain strict compliance with Fair Housing laws, safety protocols, and all applicable local, state, and federal housing regulations
• Ensure accurate, timely data entry and records management in AppFolio across all assigned communities

4. Financial Management

• Own rent collection, delinquency follow-up, and payment plan coordination across all assigned communities
• Support the eviction process in partnership with leadership and legal teams when necessary
• Monitor budget performance at the site level and escalate variances to the District or Regional Manager proactively
• Review and approve site-level expenditures within authorized limits; ensure vendor accountability and cost control

5. Leasing Partnership

• Partner with the centralized Leasing Specialist and Director of Leasing to support occupancy goals across all assigned communities
• Ensure tour-ready units, accurate availability, and timely communication between the leasing team and on-site operations
• Support leasing campaigns, promotions, and traffic initiatives as directed by leadership

6. Maintenance Coordination

• Partner with on-site and centralized maintenance teams to ensure timely work order resolution and unit readiness
• Conduct or coordinate make-ready unit inspections and hold teams accountable to turn timelines
• Escalate safety, habitability, or vendor performance concerns to the District or Regional Manager immediately

SUCCESS METRICS

• Occupancy: 95%+ across all assigned communities
• Renewal Rate: 50%+ renewal rate
• Delinquency: Less than 10% of total receivables
• Resident Engagement: Resident event attendance of 30%+ of total occupancy
• Online Reputation: 4.0-star average or higher across all assigned communities
• Response Standards: 23-minute inquiry response; 23-hour maintenance/concern resolution
• Site Audits: ≤5 deficiencies on monthly site audits

QUALIFICATIONS

• 3+ years of experience in multifamily property management, with at least 1 year in a supervisory or lead role
• Strong leadership, conflict resolution, and team development skills
• Excellent verbal and written communication; comfortable in ownership-facing and resident-facing conversations
• Financially literate with experience managing collections, delinquency, and basic budget oversight
• Proficient in AppFolio or comparable property management software; Microsoft Office Suite
• Highly organized with the ability to manage multiple communities, priorities, and stakeholders simultaneously
• Knowledge of Fair Housing laws and Colorado landlord-tenant regulations
• Available Tuesday–Saturday; occasional evenings as operational needs require
• Valid driver’s license, proof of insurance, and reliable transportation required — travel between pod communities is expected
• Must be eligible to work in the United States

PREFERRED CERTIFICATIONS

• Certified Apartment Manager (CAM) — support and reimbursement provided upon eligibility
• National Apartment Leasing Professional (NALP)
• Fair Housing certification

CORE VALUES IN ACTION

Accountability: Owns the full performance of every community under their oversight — team, residents, and financials

Care: Leads with genuine investment in residents’ experience and team members’ growth

Thoughtfulness: Runs communities with intention — anticipating needs, preventing problems, and elevating the standard

COMPENSATION & BENEFITS

You will become eligible for company-sponsored benefits on the first day of the month following the completion of 30 days of employment. Details regarding available benefit plans, enrollment, and coverage options will be provided to you separately, and the following are included:

• 401(k) with 5% Employer Match (eligible after 6 months)
• Health insurance (eligible the first of the month following hire)
• $25/month cell phone allowance
• Monthly mileage reimbursement
• 10 days paid time off annually, plus paid holidays
• CAM certification support and reimbursement upon eligibility
• Career development and continuing education reimbursement opportunities

OUR COMMITMENT TO INCLUSION

At Places Management, we believe diverse perspectives make us stronger. We are committed to creating an environment where every team member feels valued, respected, and empowered to succeed. We provide reasonable accommodations to enable team members to perform the essential functions of their role.

Places Management is a fast-growing, people-first property management company dedicated to delivering exceptional resident experiences and unmatched client service. We combine innovative technology, centralized operations, and a high-accountability culture to create thriving communities and high-performing teams. Our mission is simple: serve with heart, operate with excellence, and build great places to live and work.

Company Description

Places Management is a fast-growing, people-first property management company dedicated to delivering exceptional resident experiences and unmatched client service. We combine innovative technology, centralized operations, and a high-accountability culture to create thriving communities and high-performing teams. Our mission is simple: serve with heart, operate with excellence, and build great places to live and work.