Dir , Technical Product Management

Job DescriptionJob Description:In this role, the Contract Lifecycle Management (CLM ) Product Line Lead will drive the strategic implementation and ongoing evolution of its enterprise CLM platform, with a focus on DocuSign CLM. This individual will play a critical role in a multi-year, complex global transformation program, serving as the primary business-facing product lead across internal stakeholders, the selected systems implementation partner, and the software provider.The successful candidate will be responsible for defining the product line’s priorities and vision, translating business needs across 10+ functional areas and 40+ markets into actionable requirements, and driving successful delivery of CLM capabilities across the organization. In parallel, this role will oversee business-as-usual support for the CLM program, help establish enterprise governance, and identify opportunities to enhance contract processes, user experience, reporting, and automation over time.This role requires a strong blend of product ownership, enterprise systems implementation, executive-level stakeholder engagement, and operational leadership, ideally within a global and highly regulated environmentResponsibilities:Vision & StrategyCreate and communicate a robust a vision, strategy, and multi-year roadmap to evolve the CLM product line that is aligned to business priorities and enterprise technology standards.Provide leadership across 3+ products in the CLM product line across its full lifecycle, planning through delivery, adoption, optimization, and continuous improvement.Collaborate with stakeholders across GSF and IT delivery teams to contribute to overall company priorities.Establish and track product KPIs and success metrics to ensure measurable business value, user experience, and operational efficiency.Business Technology PartnershipServe as the primary liaison between business stakeholders (Legal, Technology Procurement, Compliance, etc.) and IT delivery teams.Oversee team of analysts translating business objectives into clear product requirements, user stories, and prioritized backlogs.Facilitate trade-off discussions across scope, cost, risk, and timing to drive informed decisions and outcomes.Proactively identify opportunities to standardize, streamline, and automate contracting processes across the enterprise.Program & Delivery LeadershipAct as a trusted advisor to executive business and IT leaders, influencing decisions and guiding outcomes across complex, cross‑functional initiatives.Build, grow, and support a team of Product Managers through hiring, coaching, mentoring, and providing feedbackLead and drive CLM implementations, releases, and enhancements using strong PMO, and delivery, and risk management practicesEnsure delivery governance, documentation, and adherence to enterprise SDLC, security, and compliance standards.Coordinate change management and stakeholder communications to support successful deployments and adoption.Technical & Solution LeadershipAct as a subject-matter expert in contract lifecycle and related business processes, deeply understanding stakeholder needs, pain points, and value drivers.Provide hands-on product leadership and team building for CLM Product Team supporting configuration, workflows, templates, clauses, metadata, and integrations.Partner with architecture, integration, security, and data teams to ensure scalable and compliant solutions.Ensure technical decisions support long-term platform sustainability, performance, and extensibility.Education Minimum Requirement • Bachelor’s degreeRequired Experience and Skills• 10+ years of experience in product management, product ownership, or solution leadership roles, preferably in enterprise SaaS platforms.• Enterprise leadership skills, including business savviness, strategic planning, execution excellence, change catalyst, Emotional Intelligence, networking and partnerships.• Trusted advisor to business leaders with a track record focusing on data-driven, user-focused outcomes.• Strong PMO and delivery leadership skills, including managing complex, multi-stakeholder initiatives.• Demonstrated experience owning and delivering enterprise-scale solutions (CLM solutions strongly preferred).• Proven ability to set product vision, define roadmaps, and deliver measurable business value.• Experience leading and mentoring technical analysts or delivery teams.• Excellent stakeholder management, communication, and executive presence to support delivery excellence to business partners.• Experience partnering with Legal, Procurement, Compliance, or similar organizations.Build, grow, and support a team of Product Managers through hiring, coaching, mentoring, and providing feedback• Experience in organizational change management (transformation) and continuous improvement.• Willingness to travel up to 10% of the time for business purposes.Preferred Experience and Skills• Master’s degree in science or technology discipline• 15+ years of experience in product management, product ownership, or solution leadership roles, preferably in enterprise SaaS platforms.• Proven ability scale solutions beyond initial implementations to enterprise adoption.• Product management certifications or Agile/Scrum credentials.• Deep understanding of CLM platforms, including configuration, workflows, clause libraries, approvals, reporting, and integrations.• One or more of the following certifications:• DocuSign CLM Administrator• DocuSign CLM Workflow Developer• DocuSign CLM Implementation Consultant• DocuSign CLM Technical ConsultantRequired Skills: Asset Management, Benefits Management, Contract Lifecycle Management (CLM), Contract Management, Documentations, Enterprise System Implementations, Enterprise Systems, Management System Development, Organizational Change Management, Product Management, Product Management Leadership, Requirements Management, Risk Management, Roadmapping, Stakeholder Communications, Stakeholder Engagement, Stakeholder Relationship Management, Strategic Planning, System Designs, User Experience (UX)Preferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$173,200.00 - $272,600.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:10%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:08/29/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. SummaryLocation: USA - Pennsylvania - West Point; USA - New Jersey - RahwayType: Full time