Patient Access Advocate, Emergency Department, PRN, Various Shifts/Hours

Patient Access Representative

Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks. Will be working in various positions, including: Operator, ED Registration, and greeting.

Essential Responsibilities:

1. Processes pre-registration for all patient types without creating duplicate medical record numbers or duplicate patient account numbers including:

a. gathering demographic and insurance information by telephone or during pre-procedure encounter

b. entering above data into the computer

c. assembling packet for specific patient type

2. Processes all patient type registrations without creating duplicate medical record numbers or duplicate patient account numbers including:

a. scanning insurance card(s)

b. entering/verifying demographic and insurance data into computer

c. typing and assembling packets for specific patient type

d. obtaining room assignment by contacting proper nursing unit/bed control

e. obtaining appropriate signatures on forms

f. directing/transporting the patient to the appropriate department or unit

g. following through on special diagnosis patients (i.e. infectious patients)

h. offering all patients a copy of the brochure "Your Rights & Responsibilities as a Patient"

i. completing Medicare Secondary Payer Questionnaires

3. Edits/prepares registrations accurately before passing on to billing.

4. Processes transfers and discharges.

5. Completes follow-up on signatures, Medicaid eligibility and Medicare Secondary Payer Questionnaires.

Education and Experience Required:

1. Must have or be working toward a high school diploma or equivalent with special emphasis on office skills.

2. Specific vocational preparation includes an occupationally significant vocational training or on-the-job computer and switchboard experience. Medical terminology and healthcare business office experience would be helpful.

Work Shift: 4th Shift (United States of America)

Scheduled Weekly Hours: 0