Claims Specialist

BITCO Corporation, headquartered in Davenport, IA, is currently seeking a Claims Specialist to join our branch office located in Dallas TX . With 11 branch offices in 10 states, BITCO provides quality insurance services to specialized industries including construction, forest products and oil & gas.

This position is eligible for a hybrid work schedule with required business travel to BITCO office locations and customer offices.

Position Summary:

This position provides key support in the handling of claims across multiple lines of coverage, with a focus on Property. This includes assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners.


Primary Responsibilities:

• Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
• Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Investigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Provide customer service to insureds and claimants throughout the claims process
• Negotiates and resolves claims with claimants and insureds and provides appropriate claims resolution documents
• Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
• Perform other duties as assigned

Qualifications:

• Minimum of 3 years of experience with the following:
  • Coverage Review - interpreting policies, agreements and disclaimers
  • Claims Investigation - Statements, authorizations, retention of qualified experts
  • Claims Administration - Reports, review reserves, compliance knowledge of laws and procedures
  • Claims Settlement - Preparation of releases and proof of loss statements
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Proven ability to develop and maintain good working relationships with customers and co-workers, both internal and external
• Ability to clearly, accurately, and effectively communicate, both orally and in written correspondence and both internally and externally, including with our customers, claimants, and members of the public
• Good negotiation skills
• Excellent judgement and decision making skills

Benefits:

• Competitive salary and benefits
• Paid time off and 12 paid holidays a year
• Health, dental, and vision insurance
• Company paid life insurance - 2x annual earnings
• Old Republic 401(k) Savings and Profit Sharing Plan
• Education and training opportunities
• Insurance designations encouraged with financial assistance available
• Daily two-hour flexible start and end time for 7.5-hour workday
• Employee Fitness Program