Shift Supervisor - Lakeside Store

Pay: $20.32 per hour. This full‑time supervisory position requires open availability, including evenings, weekends, and holidays. Store hours are 9 am–9 pm Monday through Saturday and 9 am–8 pm on Sunday. Shifts may start as early as 7 am and go as late as 10 pm. Goodwill of Colorado seeks versatile candidates with experience to become Shift Supervisors. Preferred experience in retail, restaurant, hospitality, production, manufacturing, or similar industries. Job Title: 514 – Retail Center Shift Supervisor Job Summary The Retail Center Shift Supervisor is responsible for day‑to‑day, tactical, and practical leadership of associates and teams across the entire retail center. Essential Functions Generally responsible for monitoring the retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation. Employee Leadership Manages breaks. Redirects staff/work teams to address call‑offs. Coaches employees verbally and with initial write‑ups. Provides input to reviews and terminations. Facilitates employee purchases. Task/Functional Leadership Assists in opening and closing procedures. Verifies daily sales report paperwork. Counts drawers. Creates change between drawers and the safe. Assists with inventory process by counting, entering, and verifying. Customer Focus Plans, coordinates, and controls the activities of the customer service team to maintain and enhance customer relationships while meeting organizational and operational objectives. First escalation point for customer complaints. Point of contact for turning down donations at Attended Donation Centers (ADC). Cross Training Maintains knowledge of store procedures at a generalist proficiency level, allowing coverage in emergencies. Ensures e‑commerce product is processed accurately and moved to e‑commerce efficiently. Becomes certified on pallet jack, walkie‑stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product. Maintains knowledge such that operations can be sustained in rare cases where no Assistant Manager or Manager is on premises. Job duties may extend beyond the tasks listed and may include additional responsibilities as required. Qualifications Education High school diploma or equivalent preferred. Experience Previous supervisory experience preferred. Two (2) years of retail experience desired. Other Familiar with product pricing, trends, fashions, and seasonal changes. Communicates effectively both verbally and electronically with customers, managers, supervisors, staff, and peers. Obtains certification in all employee positions through completion of On the Job (OJT) documentation. Obtains walkie‑stacker and/or forklift certification to safely operate equipment. Quickly problem solves and makes decisions. Maintains confidentiality and follows Goodwill policies and procedures. Proficient in the use of office equipment, office software (e.g., Word, Excel) and web‑based applications (e.g., UKG). Manages corporate email and calendar (e.g., Outlook). Withstands prolonged standing, bending, and lifting up to 8 hours per day. Works a varied schedule to include weekends, evenings, and holidays with occasional overtime as needed. Benefits Eligible for DailyPay. Full‑time benefits include Medical, Dental, Vision, Short‑Term Disability, Life/Accidental Death & Dismemberment, Flexible Spending Accounts, Long‑Term Disability, and various voluntary supplemental benefits. Paid time off is available in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Employees may make pre‑tax or post‑tax (Roth) contributions to the retirement plan (18‑year‑old minimum). Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer. Equal Opportunity Statement Goodwill of Colorado is an Equal Opportunity Employer that employs qualified individuals, including those with disabilities, protected veterans, and military spouses. Goodwill participates in E‑Verify ( We promote a Safe & Drug‑free Workplace. Physical Requirements Continuously: 5–8 hours. Frequently: 3–4 hours. Occasionally: 1–2 hours. Never. Lifting: Heavy (45 lbs + ) – occasionally; Moderate (15–44 lbs) – occasionally; Light (14 lbs + under) – frequently. Carrying: Heavy (45 lbs + ) – occasionally; Moderate (15–44 lbs) – occasionally; Light (14 lbs + under) – frequently. Pushing/Pulling: Frequently. Reaching: Above shoulder – frequently; At shoulder – frequently; Below shoulder – occasionally. Twisting: Occasionally. Bending: Occasionally. Kneeling/Crawling: Occasionally. Squatting: Occasionally. Climbing: Using legs only (stairs) – occasionally; Using arms & legs (ladder) – occasionally. Hearing: Continuously. Vision: Visual, close – frequently; Visual, distant – occasionally; Visual, depth perception – frequently. Hands/Fingers: Simple grasping – frequently; Fine manipulation – continuously; Repetitive movements – continuously. Walking: Frequently. Standing: Continuously. Sitting: Occasionally. Speaking: Continuously. Other: Please describe. #J-18808-Ljbffr Goodwill of Colorado