Residential HVAC Supervisor

Overview Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an Residential HVAC Service Supervisor ready to TradeUP to a new opportunity. If you're passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you! Salary + Bonus Range: $65,000 - $80,000+/yr Weekly Pay Monthly Performance Bonus Medical, Dental, Vision Paid Time Off (PTO) Paid Holidays Birthday Paid Off Company Paid Life Insurance 401(k) Matching Tuition & Education Assistance Company Phone and Laptop Access to Company Vehicle While on the Job About the Role: The HVAC Service Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services. What You Will Do: As an HVAC Service Supervisor, you will coordinate and manage Field Service Technicians, increase business volume and customer base, and manage staff to meet and exceed customer expectations. Your responsibilities include: Partnering Across Departments: Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures. Customer Resolution: Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution. Performance Monitoring: Act on the department’s projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed. Feedback and Support: Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians. Technician Communication: Maintain effective communication with each technician to ensure clear understanding of goals and expectations. Weekly Meetings: Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content. Safety Integration: Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions. What You Need: Experience: At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others. Outdoor Work: Must be willing to work outdoors in any weather conditions. Physical Dexterity: Must occasionally lift and/or move 75+ pounds Travel: Some local travel is expected for this position. Ready to Make a Significant Impact? #J-18808-Ljbffr Frank-Gay-Services-1