Product Growth Manager

Location: Remote, New York City, or Oakland Travel: 25-40% travel within the continental US, up to 4 trips per quarter. Visits to prisons and parole offices. Candidate must be licensed and able to drive a car for 2+ hours at a time. Role Type: Full-time Compensation: For employees based in Oakland, CA, and New York City, NY, $120,000. For employees based elsewhere in the United States, $93,000. Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. What you’ll do Manage new product rollouts onsite and virtually, including training new users Run state-agnostic broad-reaching and scaled engagement and adoption tactics Run state-specific custom-tailored engagement and adoption tactics Manage inbound feedback and support requests from users Represent the company’s brand and tone in all external interactions Track and measure the results and outcomes of all Product Growth work Core responsibilities (35%) Rollouts: Make sure the product is both launched and landed successfully, getting new users excited about the product and bought into using it regularly, and making sure their perspectives are captured and returned to the internal team. This includes: Define and execute a measurement plan Go onsite to states and train users on new tools Host virtual launch trainings Record/create static launch materials e.g. training videos, posters/fliers, emails Communicate and coordinate with state and internal counterparts Build and execute a post-launch nurturing plan (35%) Scaled adoption tactics: Get more bang for our buck by planning and executing creative and engaging virtual adoption tactics that can scale across all Recidiviz partner states with live tools and can be run from your desk, including things like: Define and execute a measurement plan Email awareness and adoption campaigns (sendgrid experience a plus) State wide and inter-state usage competitions Designating and training on site representatives Creating and distributing print materials (lob.com experience a plus) (15%) Tailored adoption tactics: Support state leadership in achieving their usage and adoption goals by enabling the tactics they have expressed interest in supporting with state resources, such as: Define and execute a measurement plan Issuing usage mandates Building trainings into new officer onboarding Adding entry points to the product from their intranet platforms Enabling write-back to their systems from ours (15%) User feedback and support: Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicating it to product, engineering, and state engagement teams. Customer support and feedback categories include: Chat from within the product Emails to feedback address and others Platform configuration and optimization (Intercom experience a plus) Volume and capacity tracking and projection Note: Recidiviz does NOT offer phone support for users so this will not be in scope of duties Wild success Increase the impact that our tools have, like helping more people complete parole and probation sooner or reducing returns to prison Increase adoption of our tools so more users are engaging with the tool weekly and monthly Shepherd new tools to successful launches and landings which demonstrate a higher-than-historical-average baseline of usage For every initiative, define and execute a measurement plan to ensure we can track, understand, and replicate the results of our tactics. Measurement can include things like A|B tests (Looker experience a plus), survey-based measurements like Customer Satisfaction rates, counterfactuals, proxies, pre-post analyses, etc. Build strong feedback loops that allow the business to easily include user perspectives in product strategy, and allow users to feel heard and valued Use data and other analysis and validation methods to clearly and compellingly articulate the impact of your work in terms of team KRs such as Usage, Impact, Scale, Velocity, Quality, and Efficiency Balance and execute the projects in the roadmap with high autonomy and to a high degree of rigor and quality Be the face of Recidiviz that thousands of criminal justice line staff know and trust Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices. Willing to drive: Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips. A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users. Strong spoken and written English language communication skills are a must. Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established. Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don’t need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it’s actionable to our product and engineering teams. Skilled diplomat: You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props. 3+ years of relevant work experience in external-facing and/or project management focused roles Preferred qualifications 1-2 years of experience collaborating with external stakeholders Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously Experience working with technical teams and representing software products to users, and tech industry experience in general Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement Corrections industry working experience Lived experience navigating the corrections system Compensation Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers. For employees based in Oakland, CA, and New York City, NY, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000. What we offer Effective, extremely thoughtful colleagues, working together on a mission that matters 90% medical, dental, and vision insurance coverage for you and your dependents Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays 12 weeks of paid parental leave 401(k) retirement plan with 5% company match and no vesting period Complimentary One Medical membership (depending on location) Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits Monthly ClassPass credit for personal wellness Free mental health support via Talkspace Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose An annual company offsite each spring and other ad-hoc gatherings All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit Equal Employment Opportunity Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship, marital status, gender identity and all protected status as required by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a special need that requires accommodation, please let us know in your application or initial call. Even if you don't think you meet all the criteria above, drop your resume, and we’ll take a look – you might be great for another role or another time! #J-18808-Ljbffr