Front Desk Receptionist (Part time)

Receptionist Position at CPP Clinics

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

The reception position requires someone who is kind, caring, and passionate about aesthetics and customer service. This person in this role will be successful if they enjoy working with guests in person, on the phone and via email to meet all their scheduling, payment and general needs. It is imperative that this person be dedicated to proving effective communication between guests and providers to help the clinic run efficiently. This role is part of a team of directors who keep our guests' needs at the forefront of every interaction.

Schedule:

This is a part time position. The schedule will be Monday / Tuesday / Thursday / Friday from 10 am - 4:30 pm and 1 rotating Saturday per month (9 am - 4 pm)

Key Responsibilities:

Accurately book, change and cancel appointments managing a schedule for 16+ providers and 19+ treatment rooms

Warmly greet and assist clients with all check-in, and check out needs at front desk reception areas

Maintain proper office opening and closing procedures

Maintain control of point-of-sale, accurately handling billing/sale processes, including cash handling and verifying electronic payments

Receive incoming telephone calls promptly and politely, practicing proper phone etiquette

Possess a thorough knowledge of all services, accurately booking patients for applicable consultations, treatment and spa services based on their interests

Accurately describe retail products, and assist with sales of recommended products

Escort clients to appropriate locations throughout the clinic and spa including to our dedicated 'lidocaine lounge' for topical numbing application prior to specific services

Assist spa guests by getting them settled in the locker room/spa amenities

Accurately promote and provide detailed information about sales and special promotions

Discuss and help guests sign up for the Aesthetic Club Membership

Keep Spa Reception Desk and lobby reception areas immaculate

Maintain orderliness and cleanliness of retail area, including restocking product

Resolve client complaints in a manner which promotes positive client relations and alert Manager to potential problems or concerns

Qualifications:

At least 2 years experience in a similar capacity involving direct communications with the public and/or clients, preferably in a fast paced retail or hospitality setting

High school graduate required

Excellent telephone etiquette and communication skills

Computer/phone/typing experience required

Trustworthy and responsible including handling large payments

Warm, enthusiastic, and hospitable personal manner

Outstanding listening skills and ability to empathize with others

Good organizational skills and detail orientation

Experienced and confident to use appropriate discretion in dealing with a variety of difficult client situations

Ability to convey a positive attitude with others direct team members, management, providers and clients alike

Benefits:

Competitive Compensation Package Offering a salary that recognizes your skills and experience.

Health & Dental Benefits Comprehensive coverage to prioritize your well-being.

401(k) Matching Plan for the future with our generous 401(k) matching program.

Aesthetic Industry Perks Enjoy free and discounted services and products.

Great Culture & People-First Organization Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.