Front Desk Receptionist/Technician

Job Description

Job Description

Eyecare Associates of Boise is seeking a compassionate, dependable, and team-oriented Front Desk Receptionist/Clinical Technician   to join our growing practice. This is a fast-paced position where you'll work directly with patients, assist our doctors in providing exceptional eye care, and help ensure our clinic runs smoothly.
While your primary responsibilities will be clinical, our team works together to provide an outstanding patient experience. You will occasionally assist at the front desk by greeting patients, answering phones, scheduling appointments, and helping with patient flow as needed.
No previous optometry experience? No problem! We are happy to train the right candidate who has a positive attitude, enjoys helping others, and thrives in a team environment.

• Medical
• Vision
• Dental
• Personal time off
• 401k
• Paid holidays
• No weekends
• Pay starts at $18/hr.

• Greet patients promptly and professionally while creating a positive first impression
• Check patients in and out accurately, including verifying demographics and insurance information
• Schedule appointments
• Collect copays, payments, and balances
• Verify insurance benefits and assist with basic questions regarding coverage
• Maintain patient charts and documentation in the EHR system
• Communicate effectively with clinical and optical staff to keep patient flow running smoothly
• Manage multiple tasks at once while maintaining accuracy and a calm, professional demeanor
• Assist with scanning, faxing, emailing, and other administrative duties
• Ensure patient confidentiality and HIPAA compliance at all times
• Help resolve patient concerns with empathy and professionalism
• Support clinic organization by keeping the lobby and front desk area clean and presentable

• High school diploma or equivalent required
• Previous medical office or customer service experience preferred (optometry/ophthalmology a plus)
• Strong multitasking skills and ability to stay focused in a fast-paced environment
• Excellent communication and interpersonal skills
• Professional, friendly, and patient-centered attitude
• Strong attention to detail and accuracy with data entry
• Comfortable using computers, scheduling systems, and learning EHR software
• Strong time management skills and reliability (attendance and punctuality are a must)
• Ability to remain calm and professional during busy clinic times