Director, Aftermarket Solutions-Light Commercial

Director, Aftermarket Solutions-Light Commercial CAF51: Carrier Flight, 3800 Southern Blvd., West Palm Beach, FL, 33406 USA CAI22: Carrier - Indianapolis, 30 South Meridian Street, Indianapolis, IN, 46204 USA CAN01: Carrier-Syracuse, 6304 Carrier Parkway, East Syracuse, NY, 13057 USA CAN03: Carrier-Charlotte, 9701 Old Statesville Road, Charlotte, NC, 28269 USA Job ID 30213164 Job Category Aftermarket & Service About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About the role The Director, Light Commercial Solutions Aftermarket is responsible for defining, accelerating, and executing Carrier’s Light Commercial lifecycle value strategy across accessories, parts, services, connectivity, and digital solutions. This leader will serve as the enterprise orchestrator for aftermarket growth, working across a highly matrixed organization to drive a unified One Carrier customer experience that expands lifecycle revenue, increases customer retention, strengthens competitive differentiation, and accelerates connected ecosystem adoption. Reporting to the Light Commercial Solutions BU leader, this role will lead the execution and continuous refinement of the five-year aftermarket growth strategy, partnering closely with Product Management, Engineering, Digital, Marketing, Sales, Analytics, Supply Chain, Customer Experience, M&A, Service, Parts, Controls, and Connected Solutions teams. This role will lead & manage two direct reports. Key Responsibilities Own the strategic roadmap and execution plan to expand lifecycle value capture across accessories, parts, services, connectivity, and digital offerings. Drive long-range aftermarket growth objectives across accessories attachment, parts pull-through, service penetration, connectivity adoption, and digital revenue. Lead the connected ecosystem strategy spanning equipment, controls, gateways, cloud platforms, analytics, and customer-facing digital applications. Serve as the primary integrator across Light Commercial, Parts, Controls, Commercial Service, Digital, and Distribution teams. Drive Design for Service, National Parts Program, connected diagnostics, digital ordering workflows, and predictive maintenance initiatives. Develop scalable direct, hybrid, and contractor-led service models that improve customer outcomes and expand lifecycle revenue. Partner with Sales, Marketing, Distribution, Replacement Components, Controls, ALC Field and Commercial Service organizations to execute aftermarket growth and customer success programs. Leverage installed base analytics, connected equipment data, and customer insights to identify growth opportunities and improve business performance. Evaluate build, buy, partner, and acquisition opportunities that accelerate lifecycle growth and strengthen Carrier’s market position. Required Qualifications Bachelor’s degree 10 + years of experience across HVAC, building technologies, connected solutions, aftermarket services, product management, and/or strategic business functions. 2+ years of people leader experience Preferred Qualifications Bachelor’s degree in Engineering, Business, Marketing, Analytics or related field Demonstrated success leading cross-functional initiatives in highly matrixed organizations. Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services) Exposure to key Aftermarket parts and services concepts (strongly preferred) Strong understanding of HVAC equipment, controls, digital technologies, services, and distribution channels. Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction Proven ability to influence senior leaders and translate strategy into measurable business results HVAC or related industry a plus Graduate degree preferred – MBA Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs. Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively Proficient in Microsoft Office, CRM, and ERP systems. Pay Range The annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position is entitled to both short and long-term incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 28 July 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people. #J-18808-Ljbffr Byrne Dairy