Senior Account Manager

Managing a portfolio of university and nonprofit partners, the full-time Senior Account Manager will oversee post-sale relationships, lead onboarding processes, and ensure account health and renewal readiness in a hybrid work environment based in New York. Key responsibilities Serve as the primary post-sale contact for institutional partners, building strong relationships and understanding their evolving needs Lead the onboarding and implementation process, coordinating across internal teams to ensure a smooth partner experience Monitor account health and satisfaction, proactively identifying risks and opportunities for renewal readiness Required qualifications 5-7 years of experience in account management, customer success, or partner management, preferably with educational institutions or nonprofits Proven ability to manage complex relationships with institutional clients effectively Experience in leading onboarding and implementation processes for organizational clients Strong relationship-building skills with senior stakeholders and ability to navigate challenging conversations Familiarity with CRM tools and data analysis to track partner health and engagement