Systems Engineer 2

Key Responsibilities

System Installation & Configuration – Software Administration:

- Maintains operating systems to ensure effective installation and performance as instructed.

- Assists in the administration of middleware products in environments.

- Begins to support the deployment, maintenance, and operation of internal applications as needed.

- Performs regular administration and conducts basic performance trend analyses and server capacity to ensure service performance meets standards.

- Builds working knowledge of application monitoring tools to ensure efficiency.

System Installation & Configuration – Installation and Configuration:

- Installs and configures servers, cloud infrastructure, and assigned software and environments.

- Performs system configurations and backups with minimal guidance to ensure optimization of server infrastructure.

- Supports hardware maintenance, auditing, installation, and provisioning as necessary.

System Installation & Configuration – Identity & Access Management:

- With minimal guidance, administers access privileges in the identity and access management system to ensure accurate access to IT resources.

- Assists with monitoring user activity in the identity and access management system and reporting on system activity.

Service Lifecycle Management – Batch Processing:

- Monitors the batch process to ensure the updates are applied and escalates any issues that arise.

- Implements batch management with some guidance to configure jobs and job streams, define dependencies, and report job performance.

Service Lifecycle Management – Security Maintenance:

- Follows existing procedures to provide assurance that compute and storage devices are secure.

- Monitors and evaluates high-level service and infrastructure dashboards and identifies anomalies.

- As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.

Service Lifecycle Management – System & Security Improvements:

- Implements enhancements to improve the performance reliability, and security, of systems and environments with guidance.

Incident Management & Support – Incident Management:

- Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.

- May participate in incident review meetings to understand and provide some feedback for operational performance and solution implementation.

- Engages with cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to support implementation and/or resolution for incidents, risks, or migrations.

Incident Management & Support – Technical Support:

- Regularly monitors the production environment by checking system error logs and monitoring ticket queues.

- Adheres to team schedule to contribute to ongoing technical support and service objectives.

- Resolves standard customer system issues and implements and documents technical solutions.

Incident Management & Support – Backups and Disaster Recovery:

- Builds working knowledge of systems to perform standard backup, restore, and disaster recovery processes.

- Participates in disaster recovery drills to ensure preparedness and compliance.

- Supports implementation of disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication & Documentation – Technical Communication:

- Begins to communicate technical information to both technical and nontechnical personnel.

- May serve as a technical liaison and provide domain-specific knowledge to select projects, programs, and activities.

Communication & Documentation – Documentation & Reporting:

- Maintains documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).

- Helps generate weekly and monthly reports on system performance and incident progress to support operational and management outcomes.

- Performs quality checks of technical documentation.

Additional Responsibilities (as needed)

Cloud Infrastructure Support:

- May collaborate with DevOps and Site Reliability Engineer (SRE) teams to provide support for large-scale infrastructure with guidance.

- Implements continuous integration and continuous deployment (CI/CD) pipelines with guidance.

- Performs patching and version upgrades with guidance to support cloud infrastructure.

Automation:

- Troubleshoots standard issues with automation tools, agents, and other connectivity to 3rd party applications.

- Provides support for cloud technologies as needed.

Core Responsibilities

Planning & Execution:

- Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements.

- Prioritizes and adjusts work as resources or timelines change, with some guidance.

Collaboration & Partnership:

- Collaborates within a team to better understand expectations and achieve shared objectives.

- Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance.

- Actively listens and asks questions to enhance collaboration.

Problem Solving:

- Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures.

- Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.

Continuous Learning:

- Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices.

- Utilizes feedback and training to improve skills.

- Participates in a culture of continuous learning and knowledge sharing.

Continuous Improvement:

- Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance.

- Contributes to ideation for future process improvements.