Epic ECSM (Epic Client Systems Manager)
ClinDCast LLC
Job Description
Job Description
Job Title: Epic ECSM (Epic Client Systems Manager)
Position Summary:The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization. Key Responsibilities:
- Epic Hyperspace Deployment:
Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard. - Client System Management:
Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments. - Performance Monitoring & Troubleshooting:
Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues. - Security & Compliance:
Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates. - Collaboration & Support:
Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems. - Automation & Scripting:
Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks. - Documentation:
Create and maintain detailed technical and procedural documentation for Epic client system deployments and support.
This is a remote position.
Vacancy posted 6 days ago
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