Housekeeping Manager

About Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.


With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.


The Opportunity:

At Chelsea Piers Fitness, we're more than a gym - we're a destination for connection, transformation, and community. If you're passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You'll Love Working Here:

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture - we win together and support each other every day.
• Pathways for Growth - from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work - every day is a chance to help someone feel seen, supported, and successful.

About the Opportunity:

Chelsea Piers Fitness is seeking to hire a Housekeeping Manager to join our Operations team. In this role, you will be committed to Chelsea Piers' goal of operating best-in-class fitness clubs by ensuring the club is impeccably clean and successfully managing a team of 15+ Housekeeping Associates. You will be successful by leading with a hands-on approach, while being the driving force behind day-to-day cleanliness and team performance. This will be accomplished by multi-faceted excellence in your four main areas of responsibility:

1. Management of Housekeeping Team
2. Housekeeping Shift Responsibilities
3. Facility Maintenance & Operations
4. Day-to-day Business Operations

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list, and other duties may be assigned.


PRIMARY RESPONSIBILITIES

Management of Housekeeping Team:

• Hire, train, and conduct regular performance reviews for all direct reports
• Build and post the Housekeeping schedule, arrange coverage for sick calls, and run weekly payroll
• Communicate via Microsoft Teams with Housekeeping Associates and other department's staff
• Oversee Housekeeping Associates in their daily duties, including opening/closing shifts and responsibilities
• Provide on-the-spot feedback, training, and recognition based on daily performance
• Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs
• Run monthly Housekeeping staff meetings and routine trainings to keep the team prepared and connected

Housekeeping Shift Responsibilities:

• Complete housekeeping tasks as a floater and hands-on supporting leader: cleaning windows, dusting, mopping, sweeping, garbage removal, polishing stainless steel, etc.
• Ensure clean folded towels are always available around the facility and in locker rooms
• Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, etc.
• Regularly stock housekeeping supplies and help keep well organized storage areas
• Ensure that the sidewalk entrance, stairwells, elevators, and lobby are always presentable

Facility Maintenance & Operations:

• Keep facilities clean, safe, and in like-new condition
• Possess exemplary knowledge of OSHA safety standards to ensure maintenance and work are done in a safe and appropriate manner
• Schedules special projects such as deep cleaning of pool deck, floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to Housekeeping Associates
• Communicate regularly with Operations Manager to ensure task list and general cleaning is scheduled effectively and efficiently
• Serve as first point of escalation for emergencies (leaks, fire safety) and troubleshoot in-the-moment issues (tripped breakers, boiler errors, elevator shutdowns); coordinate larger repairs (plumbing, paint, lighting) with the Operations Manager

Day-to-day Business Operations:

• Submit the Weekly Housekeeping Staffing & Payroll Report and contribute Housekeeping highlights to the Weekly Facility Operations Report
• Track and reorder cleaning supplies, locker-room products, and towels, using only approved vendors and supply lists
• Work with Operations Manager to manage and collaborate on vendor contracts/services including, but not limited to, trash & recycling removal, laundry dryer vent cleaning, washer and dryer servicing, helium tank management, steam + sauna preventative maintenance, radios/walkie-talkies, etc...
• Work with Operations Manager to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter
• Partner with Marketing, Events, and Operations Managers to support event operations and maintain event inventory (tables, chairs, etc.)

QUALIFICATIONS

• Prior housekeeping or janitorial experience
• Basic maintenance experience and cleaning machine operation
• Positive, can-do attitude with the ability to multi-task in a fast-paced environment
• Excellent communication, leadership, coaching, and conflict-resolution skills; strong team player
• Time- and project-management skills; able to work under limited supervision
• Commitment to exceptional service for members and support for staff
• Flexibility to work varied shifts and overtime
• Neat appearance; punctual and motivated
• Able to lift 50-65 pounds

PREFERENCES

• Bilingual (English and Spanish) preferred
• Experience working in fitness club and knowledge of sports and fitness equipment preferred
• OSHA 10 certification, or willing to get certification within 60 days of hire
• Prior management experience, preferred
• Strong Microsoft Office Suite experience, preferred

Schedule:

• Full-time, 40-45 hours per week
  • 30 hours of housekeeping shifts (on the floor) expected
• Must have the flexibility to work a non-traditional schedule including weekend, holiday and early morning/midday/late evening weekday and overnight availability.
  • One weekend day a week required