OFFICE AUTOMATION ANALYST - 64065257

Office Automation Analyst - 64065257

Your specific responsibilities: The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Monroe County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. This position is under the general supervision of the County Health Department Administrator. Complies with and monitors compliance (when applicable) with mandatory requirements in Section 215.422, Florida Statues, and Chapter 3A-24, Florida Administrative Code. This position will require routine travel between the clinics in Marathon and Tavernier and may require travel to other DOH Clinical sites in Monroe County based on agency need.

New User Setup: Configures, installs, maintains, and support end-user computer workstation equipment, wireless devices, all external peripheral devices in Monroe County Health Department offices and Remote Teleworker Offices. Setup, configure, install, maintain, and support various hardware and software applications. Inventory: Replace existing technology based on Manufacture End of Life Service (EOL) Agreements. Relocate equipment as needed from one location to the new location. Verify operation of the system hardware and applications. Prepare older, replaced computers for surplus by following the established processes and guidelines. Coordinate service calls for warranty and non-warranty items for repair. Document equipment relocations into the inventory system.

Equipment Lifecycle & Deployment: Replace outdated technology in accordance with Manufacturer End of Life (EOL) Service Agreements. Relocate IT equipment between facilities as needed, ensuring minimal disruption to operations. Verify functionality of system hardware and software applications after installation or relocation. Prepare decommissioned computers for surplus by following established disposal and documentation procedures. Coordinate service calls for both warranty and non-warranty repairs, ensuring timely resolution of hardware issues. Record all equipment relocations and updates in the inventory management system.

Systems Administration: Create, manage, and maintain user and device objects within Active Directory. Develop and deploy system images using Microsoft Endpoint Configuration Manager (SCCM) or equivalent imaging software. Ensure imaging processes are standardized, efficient, and compliant with agency protocols. Help desk functions: Perform troubleshooting remotely or in person, to determine and apply the best solution for the situation. Consult with the Helpdesk Team Lead to assist with complex or unfamiliar issues. Record computer issues and resolutions in the Helpdesk ticketing system.

User Support & Training : Provide training to end users on a range of topics, including: New user Orientation Software usage and best practices System navigation and troubleshooting Serve as a technical resource for all staff, offering guidance and support to enhance digital literacy and productivity.

General: Completes EARS, Timesheets, and People First Entries within mandatory timeframes. Schedules time off in advance and collaborates with supervisor to ensure work responsibilities are covered when absent. Complies with SMART expectations related to position. Communicates, collaborates, and assists other professionals and paraprofessionals in other units within the agency (Examples: health fairs, immunization outreaches, disaster support) Attends and participates in quality improvement activities and staff meetings. Performs other duties as assigned

Required Knowledge, Skills, and Abilities: Knowledge DOH policies, administrative requirements, and agency values. Computer hardware, software installation, imaging, and lifecycle management. Active Directory management, SCCM imaging, and help desk operations. Inventory processes, asset tracking, and surplus procedures. Skills Installing, configuring, and supporting workstations, wireless devices, and peripherals. Troubleshooting technical issues remotely and in person. Maintaining accurate inventory records and coordinating equipment repairs. Delivering user training on software, system navigation, and digital best practices. Clear communication, customer service, and effective teamwork. Abilities Travel between Monroe County DOH sites as needed. Manage multiple technical tasks while maintaining compliance with agency standards. Prepare, relocate, and decommission equipment with minimal disruption. Provide dependable user support and adapt to evolving technologies. Work independently, collaborate across units, and participate in quality improvement activities.

Qualifications: Minimum - Driver's License: Must possess a valid, unrestricted Florida driver's license at all times during employment and report any violation to their direct supervisor upon occurrence.

Where you will work 1100 Simonton Street Key West, FL 33040