Office Assistant - IRMC Physician Group Orthopedics Indiana Office - Full Time

divh2Office Assistant - IRMC Physician Group Orthopedics Indiana Office - Full Time/h2pJob Category: Administrative Support/ppJob Responsibilities/pulliCheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly./liliRetrieves, reviews for correctness and processes patient registration forms./liliCollects, scans and updates personal and financial information (insurance cards, drivers license, etc.) obtained from patients./liliRuns insurance verification/eligibility on every patient./liliWorks insurance eligibility alerts (yellow triangle alerts)./liliCollects payments from patients and provides a receipt./liliRetrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday./liliAnswers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center./liliWorks Cerner message center pools and completes messages as applicable./liliSchedules patient appointments according to provider protocol./liliMaintains copays, petty cash logs and receipts./liliForwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy./liliMonitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate./liliFollows HIPAA, Confidentiality and Security rules when providing information to outside sources./liliAccepts and signs for mail parcels and other deliveries according to office policy./liliPractices sterile techniques and universal precautions when accepting specimens from patients over the counter./liliProvides lead or manager with a list of clerical supplies as needed./liliMaintains an orderly, neat and clean front desk area and waiting room./liliRoutinely retrieves faxes from the fax machine./liliObtains prior authorizations as required by patient insurance policy for testing and procedures./liliTravels to other IPG offices when needed to cover front office when requested./liliPerforms other tasks as requested./li/ulpQualifications/ppExperience and Education: 2 years of medical office or customer service experience preferred. High school graduate or equivalent required. Completion of a recognized medical secretarial program preferred./ppKnowledge Of: Medical practice, clerical equipment, operations and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports and processing methods; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship./ppAbility To: Make a great first impression and sustain it, answer multilane telephones, operate automated systems, computers and fax machines, uphold ICARE core values with every patient, every time; exhibit strong interpersonal skills, maintain cooperative relationships with staff members, patients, physicians and management; communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, exercise team coordination skills, serve as patient advocate and maintain professional appearance by adhering to dress code policy./ppThe IRMC Physician Group is proud to maintain a great work-life balance company culture, competitive salary benefits, and career advancement opportunities./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div