Employee Support Specialist (HR, Payroll & Global Employment) - EMEA

About the role Remote People builds global payroll, benefits, taxes, and compliance infrastructure to enable borderless teams. This role owns end-to-end employee support across EMEA, handling payroll, contracts, onboarding, offboarding and country-specific processes. What you'll do Own employee and client support cases across EMEA from initial query through resolution Investigate questions related to payroll, benefits, leave, contracts, onboarding, offboarding, and local processes Identify root causes by reviewing case history, systems, documentation, and country guidance Collaborate with Payroll, Legal, Finance, Benefits, Customer Success and local providers to resolve cases Maintain clear stakeholder communication, manage expectations, and escape when needed Manage a high-volume queue and meet SLA targets What they're looking for At least 3 years in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services Hands-on experience supporting employees or clients across multiple EMEA countries Experience handling payroll, benefits, leave, contracts, onboarding, offboarding, or employment compliance Ability to investigate issues and drive cases to resolution with the right stakeholders Experience in a ticketing or case-management environment with SLAs and metrics Excellent written and verbal English communication skills For applicants in Nigeria The listing states eligibility for EMEA; it does not specify Nigeria-specific work authorization. Confirm during interview. Timezone expectations are not stated; confirm during interview. The listing does not specify contractor vs employee; confirm during interview. Pay currency or range is not stated; confirm during interview. Visa or work-authorization notes are not stated; confirm during interview. #J-18808-Ljbffr RemoteWork