Leave Coordinator

Leave Management AnalystWe are seeking a talented individual to join our US Leave Management team at Marsh. This role will be based in Louisville and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.As a Leave Management Analyst, you will manage the end-to-end administration of employee leave programs, ensuring compliance while delivering a seamless employee experience through effective case management, documentation, and stakeholder collaboration. This role also supports operational excellence by maintaining standard operating procedures, analyzing service metrics, training and mentoring team members, partnering with cross-functional stakeholders, and driving process improvements to ensure service levels and compliance standards are consistently met. This is a great opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career!We will count on you to:Utilize case management software to effectively manage end-to-end process of employee leaves; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task listProvide input on existing Standard Operating Procedures (SOPs) and assist with creating new SOPs; follows (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk.Liaise directly with internal and external stakeholders including Global Benefits, Employee Relations, Legal, Payroll and 3rd party provider; if necessary, partner with HR Shared Services management to provide guidance to junior leave staff in cases that are complex or require escalationEnsure documentation and maintenance of US Leave Management Standard Operating Procedures via Knowledge Base; ensure execution of day-to-day operational tasks, such as queue management, case/workload evaluation and provide feedback to junior team members and HRSS Operations when issues are identifiedProvide guidance for development of training, documentation, workflow and reporting for processesProvide on-boarding and training for US Leave Management and Tier 1 in partnership with Shared ServicesUpdate and maintain the HR Systems of Record with all information pertaining to an employee's leave; this includes, but is not limited to, updating the employee's record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee's attendance record and documenting all activityUtilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicate effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceededWhat you need to have:Associate's Degree in Business, HR or related fieldStrong verbal and written communication skillsAbility to adapt and be flexible in a dynamic environmentExcellent organizational skills and collaboration with colleaguesProficient skills with MS Office Suite – Excel, Word and PowerPointWhat makes you stand out?Prior experience as an HR GeneralistExperience with group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.Bachelor's or Master's Degree preferred in Business, HR or related fieldWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.